EMPREGO ENGAGEMENT LEAD CURITIBA, PARANÁ

Delivery lead cadence around margins and revenues quality quality assurance and contract compliance, process improvements transport helpdesk & fmg transport rooster...

Do support process by managing transactions as per required quality standards fielding all incoming help requests from clients via telephone and/or emails in a courteous...

lead strategic projects related to improving the customer experience... conduct 1:1s and weekly follow-up meetings to promote team alignment and engagement...

• manage timeline, budget, investments, quality and cost constraints in order to meet project scope; • define project scope, goals, and deliverables that support...