EMPREGO ACCOUNT LEAD CURITIBA, PARANÁ

Do support process by managing transactions as per required quality standards fielding all incoming help requests from clients via telephone and/or emails in a courteous...

Delivery lead cadence around margins and revenues quality quality assurance and contract compliance, process improvements transport helpdesk & fmg transport rooster...

Participate in monthly review meetings with account delivery leadership updating them on the status and progress of the account work with quality team to ensure...

) generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against slas, csat, quality etc...

Providing sales data, proposals, data insights and account reviews to the client base identify areas to increase efficiency and automation of processes set up and...

E-mail content, fault report tracking, voice calls, business etiquette etc on time deliveries - wsrs, test execution report and relevant dashboard updates in test...

Strategic selling - upselling and account growth: collaborate with the existing client base to identify upselling opportunities... job description as an enterprise...