TRAINING LEAD

Role Profile Training Consultant Role Definition An individual contributor or People manager managing DMs and/or AMs.
Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training.
Roles and Responsibilities • Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills • Collaborates with LOBs and cross- functional project teams to identify training needs.
• Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training • Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope.
• Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.
• Recommends and/or implements innovative solutions, modifications and enhancements to training programs.
• Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications • Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
• Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content.
Certifications and Assessments N/A Education Graduation Knowledge Must Have • Ability to interpret educational needs and develop effective instructional design and media solutions.
• Extensive working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology.
• Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs Good to have • Proficiency in Captivate, Storyline or similar content designing & authoring tools • Proficiency in Training analytics to design training solutions Experience Must Have • Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community.
Advanced analytical, business acumen and critical thinking skills.
• Project management and presentation skills and the ability to resolve complex problems and issues.
• Demonstrated ability to train adult learners and novice computer users required.
Good to have • Worked with international and/or domestic accounts for a variety of LoBs - travel, technical support, retail, etc.
• Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content • Previous customer facing experience Behavioral Skills and Attributes • Capacity to work and contribute to a team environment as well as work independently • Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups.
• Possess good delivery and execution skills, and able to resolve dependencies and conflicts • Ability to manage multiple tasks in a dynamic, deadline-driven environment.
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