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TICKET MANAGER

Curitiba - Paraná

Descrição da oferta de emprego

Ticket Manager - A companhia opera 12 terminais de transbordo, 6 terminais portuários e administra cerca de 14 mil quilômetros de ferrovias nos estados de Paraná, Santa Catarina, Rio Grande do Sul, São Paulo, Mato Grosso do Sul, Mato Grosso, Minas Gerais, Goiás e Tocantins. A base de ativos é formada por 1. 200 locomotivas e 33 mil vagões. Atividades: Responsável pelo gerenciamento de chamados, adequação e cobrança de prazos de atendimentos. Elaboração e atualização de indicadores. Direcionar e orientar a equipe em relação às atividades. Acompanhamento e condução de dailys. Requerimentos: Ensino superior em tecnologia ou afins. Experiência com gestão e direcionamento de chamados. Experiência com a ferramenta JIRA. Conhecimento de Service Now (será um diferencial). Experiência com troubleshooting. #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 07/01/2025
Data de expiração
  • 07/04/2025
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Oneforma

Don’t worry, our project manager will be available every step of the way... important information: join our paid program* to enter the milky way project! this program is divided in kpis to be completed every week, from study sessions to 1-2-1 with a dedicated project manager... oneforma is an enterprise-grade......