SERVICE OPERATIONS ANALYST

Be part of something altogether life-changing! Working at Cytiva means being at the forefront of providing new solutions to transform human health.
Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients.
With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
The Service Operations Analyst for Cytiva is responsible for provides effective and responsive administrative services to support the Field Service team and the Service Commercial team in day-to-day business operations and activities.
This position is part of the Services LATAM team located in Avenida Nações Unidas, Edifício Parque da Cidade - Torre Jatobá - São Paulo, SP and will be an on-site position.
At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
What you will do.
Demonstrate high commitment in resolving customers issues and responding to services and order status enquiries, ensuring a high level of customer satisfaction.
Manage estimated service deliveries by scheduling LATAM field engineers (FSE), opening and dispatching work orders and service requests in the system and collaborate with team members to manage tasks efficiently.
Manage and process the manual internal and sales orders in multiple systems, ensuring all on-time delivery (OTD) and compliance requirements.
Provide backlog updates and estimated service execution dates with Service Sales team to drive revenue generating activities.
Send for billing team list of sales orders to be invoiced in each week based on Zone requirements.
Who you are.
Bachelor’s degree in business administration/engineering/international relations (or related) Strong written and verbal communication skills in Portuguese and English (Spanish language is a plus).
Previous client and customer service experience & thrive in a busy customer service environment.
High attention to detail with the ability to effectively review service requests from customers, technical instructions from FE team, sales agreements, and purchase orders.
It would be a plus if you also possess previous experience in.
Knowledge of Spanish for reading, writing, and speaking.
Knowledge on ERP systems such as SalesForce/Oracle.
Portuguese - Native English - Advanced Spanish - Basic Join our winning team today.
Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.
anaher.
om.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.