SERVICE MANAGEMENT REP 3

What success looks like in this role.
• Co-ordinate the Major Incident Management process for specific or multiple clients.
Include analysis of information received and work allocation and execution of the functions of Major Incident Management • Coordinate & manage Change end to end.
• Quality assurance including continuous improvement, process change and documentation, process/procedure training.
• Interface with internal resources, others and/or clients to manage the Major Incident / Change Management processes on a day-to-day basis.
• Coordinate activities across technical teams and follow up to ensure that Major Incident / Change Management activities are completed.
• Provide the customer, or the Unisys client interface, with accurate information whether over the phone, in person or in writing.
• Ensure these requests are executed within agreed deadlines in line with the Customer Service Level Agreement.
• Ensure effective communication towards fellow team members in terms of daily team work, sharing information, sharing workload.
• Ensure the client is kept continuously and proactively informed on the progress of the submitted requests and that client relationship is developed and maintained.
• Understand the requests and their applications.
• Ensure that any revealed process gap or improvement ideas are escalated to the Team Leader or Service Manager.
You will be successful in this role if you have.
• Requires a High School degree.
• Excellent written and oral communication skills, capable of effectively interacting with individuals in a broad range of situations • Must be able to communicate effectively with different functions and levels within the organization and the customer • Excellent organizational and coordinating skills; very good time management and prioritization skills • Good Analytical skills • ITIL Foundation V3 certification Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free.
(Prompt 4).
US job seekers can find more information about Unisys’ EEO commitment here.
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations.
We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
https://www.
nisys.
om/unisys-legal/recruiting/ Notice For U.
.
Applicants.
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity