SERVICE DESK ANALYST
Descrição da oferta de emprego
Monitor and proactively respond and communicate to alerts and events detection, avoiding/mitigating services disruptions and business impacts to customers Register in an electronic ticket system any support information, intervention and interaction with Orange's customers, internal teams and partners Perform technical diagnostics and refer issues to correct entities to enable fixing actions of services and technologies from Orange Provide status and updates to customers in accordance with performance targets established according to internal procedures.
Ensure the necessary engagement and support from responsible fixing agencies responsible for technical internvetions and service restoration Follow escalations guidelines observing company procedures to ensure all matters are handled with the right level of priority.
To undertake any other reasonable task as assigned about you Excellent customer skills are required.
Relevant experience on technical support and customer facing roles in the technology/telecommunications industry.
Good interpersonal and communication skills.
Good time management, and organizational skills Actively collaborate with Team work to solve problem when appropriate.
Commitment to perform tasks according to pre-defined processes.
Ability to build relationships with peer and management levels both with clients and the company management Proactive, self-motivated and determined attitude.
Computer skills and technology knowledge.
Problem solving skills.
Tenacity.
Flexibility in terms of working hours.
Proficient in English and Spanish language department Global Delivery & Operations Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.
With over employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
Detalhes da oferta
- Orange Business
- Indeterminado
- 26/03/2025
- 24/06/2025
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