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SERVICE DESK ANALYST

Curitiba - Paraná

Descrição da oferta de emprego

Service Desk Analyst - _**_Stakeholder Interaction_****_Stakeholder Type_****_Stakeholder Identification_****_Purpose of Interaction_****_Internal_**- Team Lead - Service Desk_- Regular reporting & updates_- Core Service Delivery Team- For adherence to SD SoW_**_External_**- Clients- Handle issues/ queries_**_- ****_Display_**- Lists the competencies required to perform this role effectively:_- **_ Functional Competencies/ Skill_**- _ Process Excellence - Ability to follow the Service Deskstandards and norms to produce consistent results, provide effectivecontrol and reduction of risk - _**_Competent to _**_Expert_**:- _ Domain Knowledge - Knowledge of process/ domain managed- _**_Competent to Expert_****_Competency Levels_****_Foundation_**- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance. _**_Competent_**- Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. _**_Expert_**- Applies the competency in all situations and is serves as a guideto others as well. _**_Master_**- Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. _- **_Behavioral Competencies_**- _ Effective Communication_- _ Detail Oriented_- _ Change Agility_- _ Client centricity_- _ Execution Excellence_- _ Passion for Results_**_Deliver_****_No. _****_Performance Parameter_****_Measure_**- 1. _- Service Desk Delivery_- Adherence to TAT, SLA as per SoW_- Minimal Escalation _- Customer Experience_- 2. _- Personal_- Attendance_- Documentation etc. _
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 26/12/2024
Data de expiração
  • 26/03/2025
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