SERVICE DESK
Descrição da oferta de emprego
Responsabilidades:
1. Atender e gerenciar solicitações de suporte técnico de usuários, via telefone, e-mail ou sistema de tickets.
2. Diagnosticar e resolver problemas relacionados a hardware, software e redes.
3. Fornecer suporte de primeiro nível para questões técnicas e encaminhar casos complexos para os níveis superiores, conforme necessário.
4. Documentar e atualizar registros de suporte técnico e manter a base de conhecimento atualizada.
5. Auxiliar na configuração e manutenção de equipamentos de TI, como computadores, impressoras e dispositivos móveis.
6. Monitorar e manter sistemas e redes para garantir a disponibilidade e o desempenho contínuos.
7. Participar em projetos de melhoria contínua e oferecer sugestões para otimizar processos e procedimentos.
Requisitos:
1. Ensino Médio completo; Curso Técnico ou Superior em TI é um diferencial.
2. Experiência prévia em suporte técnico ou em um papel semelhante de Service Desk.
3. Conhecimento sólido de sistemas operacionais Windows, bem como noções básicas de redes e protocolos.
4. Habilidades de comunicação excepcionais e capacidade de explicar conceitos técnicos para usuários não técnicos.Local de trabalho: Santos, SPRegime de contratação de tipo: Efetivo – CLTJornada: Período IntegralÁrea e especialização profissional: Informática, TI, Telecomunicações - Suporte TécnicoNível hierárquico: Operacional
Detalhes da oferta
- Confidencial
- Indeterminado
- 20/12/2024
- 20/03/2025
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