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SERVICE DELIVERY LEAD

São Paulo - São Paulo

Descrição da oferta de emprego

Service Delivery Lead - We value plurality of race, color, religion, gender, gender identity, nationality, sexual orientation, disability and age. To be plural is to value and respect differences. Apply!**Our Purpose**Support our partner by increasing product deliveries and leveraging high-end technology to transform the customer experience. **Our Vision**Provide remarkable experience for our PEOPLE and our partner!**Responsibilities**- Lead the operation squads to delivery issue fixes and support to the customer s global business units- Work with the service delivery team, resolve client complaints and issues, and ensure the team''s processes and tasks are carried out effectively- Communicate and develop good relationships with the business, customers, and technical teams- Chair daily calls to co-ordinate open issues and next steps with the ability to prioritize, track and report- Ensure process effectiveness and continuous improvement- Managing risks and escalating appropriately to Sr Management- To lead, guide and coach the team following the agile principles and company s process- Guarantee a sustainable development environment within the team- Track service delivery metrics- Use metrics to measure team s performance and to drive actions for continuous improvement**Who you are**- At least 3 years of experience working on service delivery model- Minimum 3 years of experience working with Scrum and Kanban method- Experience working in customer-facing positions- First level Kanban (KMP) and Scrum Master (CSM, PSM) certifications are mandatory. Second level certifications are desirable. - Domain of Agile principles and values- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency- Team management skills. Developing teams to high performance- People coaching skills is desirable- Have excellent verbal and written communication skills in English**Personal skills**- Execute for results- Lead change and innovation- Team player profile- Prompted pressure- Behave proactively- Know how to solve problems in an effective manner**What we offer**- High level of autonomy in a laid-back environment- Great learning and networking opportunities with experienced colleagues- An international and multicultural squad- Certifications and Training, partnerships- Language learning program- License for online tech platform and others- Mentoring & Buddy Programs- Job Rotation- Flexible & partial home office policy- Great chances for career growth
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 28/12/2024
Data de expiração
  • 28/03/2025
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