SENIOR PRODUCT & CUSTOMER INSIGHTS MANAGER

Senior Product & Customer Insights Manager - Job summaryAre you eager to influence business decisions to improve the Seller experience of Amazons thriving marketplace in LATAM? Amazon is looking for an experienced, talented, and highly motivated individual to join our Seller Experience team. As a Senior Product & Customer Insights Manager on the Seller Experience team, you will diagnose current Amazon marketplace services, metrics, and processes, identify opportunities, and propose future-state recommendations. You will help contribute to and own our Seller roadmap of studies, and will innovate and build new methodologies and products to continuously iterate and improve the Seller Experience - all in an effort to better serve our Sellers. Key job responsibilities- Product Management: Lead complex initiatives to benchmark and improve the Amazon experience. Develop program scope, manage data collection and analysis, identify best practices, and present results to senior management worldwide; - Manage ambiguity: Understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience; - Stakeholder Management: Build strong relations with internal stakeholders to understand priorities, define our roadmap and to collaborate and work with them on studies and actions to implement product and service solutions. Manage relationships with stakeholders at various levels and effectively communicate findings to senior leadership; - Technology Acumen: Design tech assessments, deep dives and research to understand technology and underlying systems. Design for a global scale. Collaborate with our technical services to plan, design, and develop a portfolio of tools, and systems for data collection and analysis, as well as root cause potential customer experience barriers or gaps; - Innovation: Identify, track, and monitor industry/experience trends and drivers of customer satisfaction. Develop new tools, methodologies, and/or standards for measuring customer experience; - Teamwork: Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities. About the teamCustomer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e. G. , consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision Experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. - Experience in areas such as management consulting, marketing technology, brand management, product management, or market research; - Experience in the Seller/Marketplace space; - Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment; - Proven history of having worked across cross-functional teams and functions; - Strong oral and written communication skills, including experience reviewing results with senior management and working in a global team setting; - Facilitation experience at all levels of the organization; must be comfortable addressing both large and small audiences; - Demonstrated knowledgeof key business financial metrics; - Diverse work experience/background; - Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations; - Passion for customer experience combined with business curiosity and a strategic viewpoint; - Ability to handle changing priorities and use good judgment when working in stressful situations; - Decisive, confident, and experience with influencing others; - Strong sense of urgency and personal commitment.