SENIOR COMMUNITY MANAGER

We are looking for a Senior Community Manager to join our team in London.
The heads team is a proud, powerful collective of Social Media obsessives, driven to deliver kick-ass editorial + social conversation to some of the world’s most impressive brands.
You will work closely with a whole host of departmental specialists, from Insights to Design to Strategy, to deliver transformational social-first work for our clients.
From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with the belief that fans of a brand brought together as a community can become an unstoppable force.
To be part of the team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie.
If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this team is for you.
Role You will work with a team of Community Managers and Social Executives and contribute to and manage their overall success.
You will be the key client contact in Social Media and Community Management.
This role will drive best-in-class organic social activations and campaign initiatives; from strategy to activation, you will be pivotal in driving social transformation for our clients.
A key part of this role is managing the smooth delivery of editorial calendars and social-first creative, as well as the day-to-day (alongside our Client Service team) management of social-first briefs and copywriting.
You will work directly with our creative studio to ideate, brief and generate engaging content designed to supercharge our organic social-first activations.
Highly creative copywriting that flexes for all things social and then sees that content through to its live home through publishing across social channels.
A vital element of this role is developing editorial themes, calendars and guidelines, both globally and locally.
Responsible for monitoring conversations and creating exciting conversational connections with our excited and engaged community Strategically feeding into reporting on monthly, quarterly and bi-annual reports to senior stakeholders.
We remain culturally attuned and constantly challenge the team and our clients with new opportunities for innovation across the industry and tech space.
Feeding into campaign planning and responses in a strategic and activation capacity Track record in social and digital or integrated marketing in an agency environment with five years’ experience, minimum.
Previous experience working at an agency that champions social-first communication is a strong advantage.
Immersed in social algorithms to optimise content production and publication Excellent internal and external stakeholders’ relationships manager, including experience with development management An excellent writer with a knack for social copywriting and editorial, writing on a Native-level English If you have an eye for creative content, both written and visual, and knowledge of the nuances of social media formats—if you know your Reels from your TikTok—this job is for you.
Ability to work under pressure when necessary while constantly examining the finer details.
Experience and evidence of working with big collaborative teams where you can show you can manage expectations and hit deadlines.
Superb organisational and time management skills, including meticulous attention to detail Proficiency in using a wide variety of social platforms and tools to drive efficiency within the accounts we work.
Proficiency and experience in social publishing tools like Sprinklr, Opal, Hootsuite and SproutSocial.
Proficiency in Microsoft Office suite & similar (Word, Powerpoint, Excel) to a good standard.
Must speak the native language People comfortable with content creation and production for short-form video creation (TikTok/Instagram Reels) A passion in sport, particularly football – a massive plus Interest in music, gaming and food also a positive English CVs needed About heads heads is a Social Transformation company.
We combine expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands.
heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.
We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne.
heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity.
We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect.
We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
For more information on heads, visit www.
eads.
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