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SALES OPERATIONS MANAGER

Rio de Janeiro - Rio de Janeiro

Descrição da oferta de emprego

Sales Operations Manager - The operations manager is expected to proactively bring ideas and tangible actions to improve the business and performance Walk the walk Ensure agreed deliverables are met on time and with the right quality Regular coaching and development of the team lead group is indispensable to provide consistent messaging, coaching, performance management, and prioritization of tasks of all teams. It is expected from the operations manager to ensure the performance corridor of different markets is very narrow and performance is as consistent as possible across markets within the same program Ascertain that the quality assurance team ensures processes are in accordance with client expectations and that the contractually agreed number of quality audits are met Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization Able to clearly outline current performance drivers for their program(s) and actions to improve Liaise with client Program Manager to ensure Vendor's Personnel meets client recommended requirements Manage the scheduling and chairing of all account review meetings and work with client applicable manager(s) and/or dedicated operations lead(s) to review daily, weekly, and monthly operations and performance In respect of client relevant products or operations which require prompt or urgent action or changes to relevant Support/Sales Services, the Operations Manager (or his/her nominee) shall also have the following responsibilities: Be available during all operations hours to receive client communications Confirm receipt of such communications as soon as reasonably practicable but in any event within 8 hours of issue by Client Promptly take and implement all reasonably necessary actions and measures to address the relevant issues as communicated by client Additional Requirement : Diverse experience in scalable operations and sales environments, ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders to drive results Strong collaboration skills across functions and regions, ability to adapt to a fast-paced, international work environment with a passion for making an impact and sharing best practices Exceptional communication and presentation skills; able to articulate the story and drivers behind positive or negative performance trends tied to tangible actions Strong critical and analytical thinking with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Fluency and excellent communication skills in English #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 26/12/2024
Data de expiração
  • 26/03/2025
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