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REGIONAL SERVICE DELIVERY MANAGER

Descrição da oferta de emprego

Revise a integridade geral de cada um dos módulos de serviço (incidentes, alterações, problemas, solicitações)Revise os níveis de serviço e as medidas de melhoria recomendadas pela Tech MahindraPrevisão de demanda para quaisquer "solicitações em massa"Revisar dados volumétricos mensais para faturamentoRevisar a integridade de cada um dos projetosRevisar os níveis de serviço por projetoRevise o risco e faça recomendaçõesTratativa de Incidente proativo na Tech Mahindra SystemsCoordenar diretamente com o usuário final ou digitalização em equipes regionais, equipes de serviço e contatos do local para triagemResolução remota de tíquete de incidente de ponta a pontaCoordenação com equipes de engenharia de campo, incluindo treinamento e acesso necessáriosCoordenação com equipes OEM TACCoordenação com a equipe de recebíveis da BASF ShippingGerenciamento de estoque de reposição local / regionalResolução automática de tíquetes de incidentesCMDB atualizado e ferramentas de gerenciamento de ativosParticipar do MIM e defina e execute Solução Alternativa/CorreçãoRestante das responsabilidades, conforme definido no processo de Gerenciamento de incidentes normaisVivencia previa em gerenciamento regionalizado em projetos de manutenção de infra estrutura de TICoordenação e gerencia de grupos de trabalhosConhecimento de ambiente e ferramentas e plataformas CISCOInformações adicionais: Participar ativamente de reuniões periodicas com o grupos hierarquicos em diferentes niveisGestão de controle de indicadores solicitados pelo clienteControle atividades inerentes ao projeto e contrato para apresentar resultados e sugerir soluçoes inovadoras.Inglês: Intermediário
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Detalhes da oferta

Empresa
  • AM53
Localidade
  • Em todo o Brasil
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 20/12/2024
Data de expiração
  • 20/03/2025
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Proven experience in customer service or a similar role... com/a/responselink-customer-support-rep responselink seeks a dedicated and professional customer service representative to join our team... as a customer service representative, you will be the first point of contact for our customers, providing......

CUSTOMER CARE
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Studying mechanical, electric or electronic engineering or courses related to customer service processes... you will engage with a range of technical support processes, assist with customer service issues, and ensure compliance with company policies... if you're passionate about learning and growing......