QUALITY ASSURANCE PROGRAM MANAGER - DELIVERY

What the Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Lead end-to-end test design, execution, and maintenance of new features within the UberEats space, collaborating with US-based product/engineering teams and offshore/onshore testing vendors.
Act as a senior point of contact and strategic advisor between cross-functional teams and offshore testers, driving quality and accountability.
Implement flexible and scalable processes to ensure efficient workflow across teams, aligning with larger organizational goals.
Establish and manage comprehensive regression testing strategies to guarantee the integrity of existing features.
Proactively identify quality gaps and recommend technical, process, and tooling improvements to strengthen the quality ecosystem.
Communicate testing issues, propose data-driven solutions, and drive resolutions.
Oversee offshore bug management teams, ensuring thorough bug triage and prompt resolutions.
Collaborate closely with Release Management to ensure timely and high-quality releases of apps and features.
Translate complex Product/Engineering requirements into detailed test flows and test cases for effective coverage.
Mentor and coach team members, fostering subject matter expertise in testing practices and the product domain.
Manage project risks, stakeholder expectations, and ensure alignment across engineering, operations, and external testing contractors.
---- Basic Qualifications ---- Senior experience in manual and/or automated testing of consumer-facing mobile and web applications.
Strong project management skills, with a track record of managing complex, large-scale testing projects.
Proficiency in risk management, stakeholder management, conflict resolution, and project communication.
Expertise with iOS, Android devices, web browsers, and macOS environments.
Fluency in written and spoken English.
Deep understanding of SDLC, PRD, ERD, bug lifecycle, and quality processes.
Strong working knowledge of Jira, bug trackers, and Test Case Management tools.
Experience working with global teams across multiple time zones (especially US/India).
---- Preferred Qualifications (what will be a plus!) ---- Having had a Program Manager or Leadership previous experience.
Experience in quality assurance of global consumer applications in continuous integration/continuous delivery environments.
Expertise in testing scalable, end-to-end mobile and web solutions, including API testing with tools like Postman and Charles Proxy.
Familiarity with network debugging and monitoring tools for mobile and web applications.
Demonstrated ability to process and analyze large data sets to drive improvements and inform decision-making.
Experience with rideshare or delivery industry applications, including customer support or related roles.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.
Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.
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