QUALITY ASSURANCE ANALYST - L2
Descrição da oferta de emprego
WIT, BSE.
, NSE.
WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
With over employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For additional information, visit us at www.
ipro.
om.
Job Description Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account.
͏ Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
͏ Deliver No.
Performance Parameter Measure 1.
Audit Adherence to the calendar; audit targets Compliance % as per audit reports â zero misses 2.
Process Compliance Case targets â 2 hours/ week logged to be updated with the process ͏ ͏ Reinvent your world.¿We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
To realize them, we need people inspired by reinvention.
Of yourself, your career, and your skills.
We want to see the constant evolution of our business and our industry.
It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
Come to Wipro.
Realize your ambitions.
Applications from people with disabilities are explicitly welcome.
Detalhes da oferta
- Indeterminado
- 20/03/2025
- 18/06/2025
Net, pl/sql unix/linux and windows environments knowledge of oracle databases developer (jira, gitlab, jenkins, nexus, checkmarx, cucumber, etc... ) experience in multicultural environment benefícios: assistência médica / medicina em grupo, seguro de vida em grupo, tíquete refeição, vale transporte......
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