PROGRAM MANAGER (LEVEL 5), ROW (REST OF WORLD- APAC, LATAM, MENA) FIRST MILE AND NETWORK CONFIGURATION

DESCRIPTION As a Program Manager in the ROW First Mile and Network Configuration team, you will be responsible for executing the product roadmap launch, monitoring customer adoption and feedback, defining and analyzing performance metrics, and achieving cross-functional alignment among other Amazon groups.
This is a leadership position that requires a high bias for action and a willingness to dive deep.
If you feel excited by the challenge of setting the course for large company-wide initiatives and being directly involved in the delivery of these initiatives, this may be the next big career move for you.
This role will be based out of Brazil (preferably) Key job responsibilities · Work with multiple operations and internal product/tech teams to design, build and maintain processes and features to help drive Amazon operations' First Mile team (specifically fulfilment centers) for ROW (Rest Of World- MENA, LATAM, APAC) stores · Define, own and manage the First mile roadmap to deliver customer-valued features · Clarify and drive short-term project priorities and commitments, as well as establish and maintain clear chains of project management and accountability · Interact with Project Sponsors, product managers and business teams to align and drive adoption on complex product features · Collaborate with Global Technology and Product teams to understand global processes and refine them to suit the ROW business context and requirements · Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
· Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
About the team Amazon ROW First Mile and Network Configuration team drives several product innovations in our operations network right from our fulfillment centers to our transportation network, to bring the world’s most customer-centric experience to ROW stores.
We’re looking for a program leader to identify, align and drive adoption of new solutions for ROW stores, which improve experience for fulfillment center operations and end customer-delivery.
BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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obs/content/en/how-we-hire/accommodations for more information.
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