PRODUCT MANAGEMENT SPECIALIST

Product Management Specialist - Your career here will have a positive impact on peoples livesand will help us build the capabilities needed for a more productive, sustainable,and inclusive world. We challenge ourselves to create an inclusive way of working where we are open tonew ideas, empowered to take risks and fearless to bring our authentic selves towork. The team you''ll be part ofThe Customer Experience organization provides a common interface to customersincluding account and relationship management, acting as the voice of the customerinternally and creating demand across our business groups. While bringing deepunderstanding of local markets for our customer, the CX organization ensuresstrong alignment between sales and delivery teams. What you will learn and contribute toAS PART OF OUR TEAM, YOU WILL:Understand TSS Technical Support Services requirements in customer tendersRequest for Proposals i. E. RFPs and define Services scope. Prepare Technical support Services sales proposal as response to customer tenders. Define and document technical customer solution, respond to technical sections oftenders, and prepare costing/pricing. Acts as a business level contact towards Global Service Unit and Market sales &delivery organization. Lead and drive services initiatives towards automation and digitalization. Proactively assists on engagement with customers regarding Nokia solutions thatrequire consulting-led approach. Acts as expert towards new colleagues, providing guidance on offer handling,pointing to additional sources of information, etc. Responsible to act as customer success manager to drive end-to-end care renewalsand improve hit rateNegotiation skills to defend the case with internal stakeholders and towards thecustomersOwn the care renewal business and drive upsell to generate more salesDefend services margin during negotiations with a clear value-based pricingrationale. RESPONSIBLE FOR SERVICE CATALOG UPDATE PROCESS:Initiation, creation, update and reporting for relevant Service Businesses as perRegional agreementsPerforms risk analysis of the proposed solution. Acts as key bridge between salesand delivery phase to identify and manage risks and assure customer satisfaction. Involved in Cost approvalreview process and doing Solution sign-off for productmanagers to ensure quality of offerings from Global sales support. ENSURES COMPETENCES IN:Competitor, Market Intelligence & Customer Business UnderstandingCustomer Business Case & Solution creation, Business ModellingFinancial Understanding with Customer PricingRelationship managementAdvanced Presentation skillsYour skills and experienceB. E/ B Tech/ Masters in Electronics/Communication/Electrical/Telcom/ITExperience of 4-7 years actively involved in Telco/IT projectplanning/implementationLanguage:Portugese and English Advance. Good team playerService Product ManagementService SolutioningKnowledge of Radio AccessExperience in project deployment/field experience/Care Program Management would bean added advantageCustomer Business UnderstandingCustomer HandlingProcesses and ToolsRisk managementCost & ProfitabilitySolution SellingBid capabilityFlexibility to work beyond working hours and stretch to meet deadlines. PERSONAL ATTRIBUTES:Positive AttitudeCustomer focusServing mindsetTeam playerDelivering Quality and ResultsLearning and DiscoveringInnovation orientedWhat we offerNokia offers flexible and hybrid working schemes, continuous learningopportunities, well-being programs to support you mentally and physically,opportunities to join and get supported by employee resource groups, mentoringprograms and highly diverse teams with an inclusive culture where people thriveand are empowered. Nokia is committed to inclusion and is an equal opportunity employerNOKIA HAS RECEIVED THE FOLLOWING RECOGNITIONS FOR ITS COMMITMENT TO INCLUSION & EQUALITY:One of the Worlds Most Ethical Companies by EthisphereGender-Equality Index by BloombergWorkplace Pride Global BenchmarkLGBT+ equality & best place to work by HRC FoundationAt Nokia, we act inclusively and respect the uniqueness of people. Nokias employment decisions are made regardless of race, color, national orethnic origin, religion, gender, sexual orientation, gender identity orexpression, age, marital status, disability, protected veteran status or othercharacteristics protected by law. We are committed to a culture of inclusion builtupon our core value of respect. Join us and be part of a Confidential where you will feel included and empowered tosucceed.