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PLAYER SUPPORT TEAM LEAD

Manaus - Amazonas

Descrição da oferta de emprego

Player Support Team Lead - WHAT WE ARE LOOKING FOR -We are looking for an experienced player support team leader to helm an exciting project and take ownership of both its day-to-day operations and future growth planning. -A key element in project success for a player support team leader is in putting the players rst, always. As such, successful candidates should be familiar with player satisfaction best practices and have a proven history of developing proactive plans to increaseCSAT ratings on multiple fronts. -In combination with this, a team leader will be expected to conduct team wide training, reporting, and meetings, as well as project maintenance and expansion. Set working schedules are established based on project requirements, however, this position requires exibility. RESPONSIBILITIES -Directly interfacing with clients and discussing project matters at a high level -Analyzing, assessing, and optimizing project requirements -Creating, maintaining, and optimizing project reports and dashboards -Creating, implementing, and maintaining team wide shift plans -Screening, testing, and interviewing potential new team members -Creating, implementing, and optimizing training and improvement plans -uickly developing and maintaining a high level of product knowledge -Promoting a healthy and productive internal culture with a focus on product knowledge -Ensuring team wide quality, productivity and player satisfaction remain high -Conducting weekly and monthly team meetings to align on project direction -Completing all other tasks that are deemed appropriate for the role -Providing appropriate feedback to HR for an agents development, retention, transfer, or release -Reporting on issues and trends found in-game and escalating them through the proper channels THE IDEAL PROFILE -Previous experience in a player/customer support role (3+ years). -Previous experience within a similar leadership role in a customer-facing support infrastructure (1+ year). -Proven experience using Zendesk. -Excellent written and oral communication skills (especially in the English language) -Proven experience with Microsoft and Google platforms(MS Ofce, Google Docs, etc. ) -Experience with Power BI and other business intelligence best practices -Excellent interpersonal, leadership, and organizational skills. -Willing to take on a exible schedule and adapt to a team-focused mentality. -Strong ability to multitask, prioritize, and work independently with minimal supervision. -A passion for video games with a deep understanding of a wide variety of genres. WHAT WE OFFER -A competitive salary. -The opportunity to hone and improve your skills. -Apply your talents to a diverse variety of engaging gaming projects. -A team of like-minded people in a fast-paced, multicultural environment. -Ongoing training and professional self-improvement opportunities. Interested? Then we want to hear from you!
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 06/12/2024
Data de expiração
  • 06/03/2025
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