PAYROLL MANAGER WITH GERMAN

Payroll Manager with German - This role will participate in system testing as needed and provide consultation to clients and others. He/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards. He/She has a direct relation with the SBS Manager and is accountable for four areas: Client experience, quality (measured by NPS) People management Process management Business and productivity management Responsibilities: Coordinates the managed services activities, coordinates resources, and controls project milestones. Develops, plans, analyses, estimates, and sets up priorities to ensure the level of service for all the activities, phases, and agreed deadlines. For his/her team, he/she creates, reviews, develops, and communicates standards and processes that ensure ADP commitments or exceed ADP contractual requirements. Market Leadership Client Focused: Checks quality of the delivery to the client and always focuses on the client experience. Manages clients escalations together with the SBS Manager. People Leadership: Ensures that all team members have the appropriate training planned as defined in the job description. Reviews and improves training plans in coordination with the SBS Manager. Participates in the recruitment process for new hires. Identifies talent, working with the manager and HR to ensure that appropriate development plans are created. Process Leadership: Monitors day-to-day operations to guarantee that the Payroll Specialists work according to their defined role and meet our SLAs. Effectively and consistently manages the process of changes (including rollout and communication). Constantly monitors ticket responses (quality & SLAs). Ensures ongoing coordination. Business Leadership: Uses KPIs to manage productivity. Improves organization, processes, and tools using ADP WAY methodology. Manages capacity planning in coordination with the SBS Manager. Knowledge and Skill Requirements: Very good mastery of German and English, both orally and in writing, at minimum B2. People leadership. Expertise in the service processes, tools, and activities. An understanding of the client's trade, business, and organization (payroll calculations, law, and human resources). Knowledge in working with HR applications. Customer relationship management. Meeting leadership. Project management. Time management. Client portfolio management. Good interpersonal skills. Good oral and written communication skills. Analytical skills and an ability to summarize. Organized. Rigorous. Independent. Working within a team. Dynamic and responsive. Microsoft Office. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADPs operating needs and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPs culture and our full set of values. #J-18808-Ljbffr