Ir à oferta completa

ORDER TO CASH MANAGER

Rio de Janeiro - Rio de Janeiro

Descrição da oferta de emprego

Order To Cash Manager - The OTC Manager interlocks with the CBU Director and cross-functional teams such as billing operations, sales operations, and cash collections, and has visibility of all financial, contractual, strategic, and risk-related information concerning the program. The OTC Manager provides analysis of billing and presents it to the CBU Director for further action and correction plans. The CBU OTC Manager shall define and deliver the invoicing and billing model for the Client program according to the contract and customization requests submitted by the client. The OTC Manager shall manage the transformation billing plan according to the defined OTC strategy and Overall Program Transformation plan. Coordinate end-to-end service delivery interlocks and flag any issues. Accountable for the accuracy of commercial inventory used for billing. Accountable for the overall accuracy of the bills and relying on the accuracy of orders. Report internal KPIs to monitor OTC activities and quality. Define additional KPIs (when applicable). Report and monitor contractual OTC SLAs related to credits pay outs. Manage continuous improvement to the OTC activities and execute the billing SIP (Service Improvement Plan). The OTC Manager shall ensure coordination and proper involvement/collaboration of the contributors within and outside the CBU to guarantee the timely implementation of the defined OTC solutions according to the contract and validated planning & strategy. The OTC Manager is accountable for the overall Order to Cash operations from end to end (Billing, Claims, Collection Support, Customer Billing Support, Change Management, Revenue Assurance, Reporting Support) to achieve high levels of client satisfaction. Definition and follow-up of corrective actions to recover from low performance (quality, lead time, etc. ). Escalation level for resolution of high-impact disputes and the issuance of billing credits. Provide Collection support on resolution of high past due amounts and meet DSO. Implement a communication strategy to inform all stakeholders and provide regular reports. Manage internal and client stakeholder expectations. Contribute in bids/extensions preparations to ensure OTC awareness and compliance of commitments being made and contribute as necessary to align terms and conditions with program requirements. The OTC Manager shall contribute to the growth of the Intellectual Capital Process by ensuring quality documentation (accurate) is published and maintained in the relevant repositories. About YouFluent in Portuguese and Advanced English. Advanced Skills in Excel. Problem solver with analytical skills. Proactive, self-motivated individual with strong verbal and written communication skills. Preferred degree in Business. DepartmentOrange Business International Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business. #J-18808-Ljbffr
Ir à oferta completa

Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 25/12/2024
Data de expiração
  • 25/03/2025
F&B MANAGER
Oman Jobs

One of our reputed clients apportioned us to hire for the following position (s)... we request interested applicants to apply for this job on the oman jobs link: copy the link: https://www... php?id=6028 company industry; restaurant - multi international dishes job title: f&b; manager total years of......

Product Manager - (Electronic commerce)
Jp&f consultoria

Demonstrated ability to balance technical and commercial considerations when making strategic decisions... technical proficiency and ability to understand complex technical concepts and product functionalities... working with third-parties, virtual and global teams, systems architects, product managers......

Customer Success Specialist (PT language) (Remote)
Hostinger

Ability to boost the internet speed to at least 50 mbps... opportunity to participate in our online e-training (in english) during the first month, from monday to friday, from 8am to 5pm (gmt-3)... excellent skills in portuguese to communicate with customers... ability to multitask and handle multiple......

Search Engine Evaluator
Oneforma

Important information: join our paid program* to enter the milky way project! this program is divided in kpis to be completed every week, from study sessions to 1-2-1 with a dedicated project manager... the entries to evaluate will be of varied nature, from user intent to authentication of data accuracy......

Cook and Security Needed
Starbucks LLC

Driver: to drive our children to and from school... nanny: to look after them security guards: to guard our home gate... gardener: to tend our gardens housekeeper: to clean the house and wash cloths... teacher: to teach them after school lessons... we are a private family of 4(me and my husband plus......

Bilingual Customer Service Associate
Bilingual

Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines find opportunities and make recommendations to improve operational processes and practices... responsibilities accurately and thoroughly handle increasingly complex client service requests at initial......

Jr_036877 technical support intern latam
Resmed

Ability to effectively present information and respond to questions from groups of managers, clients, and customers... if this sounds like the workplace for you, apply now! we commit to respond to every applicant... must have a good understanding to ms-word and excel... prepare and submit detailed reports......

CUSTOMER SUPPORT REP AND SALES
https://responselink.ai/

Ability to multitask and manage time effectively... stay up-to-date with company policies, procedures, and product offerings to provide accurate information to customers... strong problem-solving abilities and a keen attention to detail... continuously work to improve customer satisfaction by analyzing......

LEGAL ADVISOR
Oman Jobs

•develop risk mitigation strategies and implement controls to minimize exposure to legal liabilities... •negotiate settlements and alternative dispute resolution mechanisms to resolve conflicts efficiently and cost-effectively... •analyze complex legal issues and provide strategic recommendations to......

Junior IT Customer Success Specialist (EN Language) (Remote)
Hostinger

Ability to boost the internet speed to at least 50 mbps... additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered... ability to multitask and handle multiple customer inquiries simultaneously... ability to show empathy, tactfulness......