OPERATIONS MANAGER FOR BPO
Descrição da oferta de emprego
International BPO Company Position.
Operations Manager Key skills.
Content moderation environment work experience is a plus but not required; Proficient in Google Suite and online collaboration tools is a plus; Capable of building productive business relationships with clients; Responsibility.
Overall in charge of managing program operations and KPIs set by the client, such as Quality E ffi ciencies, Sta ffi ng, and Service Level; E ff ective collaboration with team members and co-managers, immediate superior, and others Support, groups/departments such as GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement; Daily communication with the client to align expectations; Host internal and external Business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed; Manage program daily and monthly operating metrics within budgeted expense parameters; Develop, manage, and maintain employee productivity goals against departmental standards; Produce monthly operating reports detailing center activity, trend analysis, goals/objective status, and special projects; Coordinate with the Site Senior Manager on Human Resource recruiting, training, development, and retention.
you will play a pivotal role in ensuring smooth workflows, optimizing resource allocation, and contributing to the overall growth and success of the company.
Experience.
At least 2 years of working experience as an Operations Manager or equivalent role in a BPO (Business Process Outsourcing) setup; Managed at least sta ff across multiple lines of business; Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely; Proven track record of meeting and delivering targets and commitments; Strong organizational, managerial, critical thinking, creative thinking, problem-solving, · decision-making, and analytical skills; Willing to work on public holidays and shifting schedules, including night shifts when needed.
Wages.
open to negotiation www.
sgbrasil.
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Detalhes da oferta
- rsg
- Em todo o Brasil
- Indeterminado - Indeterminado
- 13/12/2024
- 13/03/2025
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