OPERATIONS MANAGER - DRIVER EXPERIENCE

Our Operations teams work where Uber’s digital technology meets the real world.
We are the local eyes on Uber’s operations team, and own city-specific business outcomes and bridge our overall business strategy with local needs.
We ensure sophisticated, business-critical compliance work is done in a high-quality way and champion the core Uber experience in our cities.
About the Role We are looking for an individual who has strong operational and analytical skills, as well as strategic business sense.
This role will focus on gaining a deeper understanding of driver behavior, particularly two-wheelers.
Also, support projects to enhance the overall experience and trust among drivers with Uber.
Additionally, this role will support new feature launches.
This is a key position that can greatly impact business and change how people move in our countries.
We are currently operating in most Brazilian cities, and we have a lot of exciting projects going on! This role calls for a combination of analytics and ability to operationalize processes in a fast paced environment.
What You’ll Do 1.
Strategic Ownership.
you'll take the lead in shaping and optimizing the two-wheelers driver experience, driving initiatives to enhance satisfaction and engagement.
2.
Business Sense.
Monitor, understand, and interpret drivers behavior metrics 3.
Problem Solving.
Understand risks, opportunities and correlation between drivers and marketplace metrics, generating practical recommendations considering the business context 4.
Process Optimization.
Implement core analyses and processes, ensuring they run efficiently 5.
Product Improvement.
Understand opportunities for improvements or new features to enhance drivers overall experience with the app 6.
Stakeholder Management.
Maintain productive working relationships with immediate team and cross-functional stakeholders What You’ll Need 1.
Education.
From 3 to 5 years of experience in Operations, Analytics, Strategy, Consulting, etc.
2.
Data-Driven Mentality.
Make strategic decisions based on data analysis and interpretation - SQL is a must, Python is a nice to have.
3.
Being proactive is important in this role, having curiosity for finding insights into data and qualitative insights 4.
Communication.
Portuguese and English proficiency.
Able to present ideas in a comprehensive, yet succinct manner 5.
Teamwork.
Demonstrate optimism, respect others, and work well in a team.
Ability to work with people from a diverse set of backgrounds and responsibilities 6.
Executional Excellence.
Ability to adapt to a constantly changing and ambiguous work environment 7.
Planning & Organization.
Understand project objectives and build short-term plans and timelines for executing against them At Uber, we ignite opportunity by setting the world in motion.
We tackle big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We encourage people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
If you have a curiosity, passion and collaborative spirit, work with us, and let’s move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.
Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.
To request an accommodation, please reach out to .