OPERATIONS MANAGER

Operations Manager - The role reports to the Regional Head of NAM/LATAM of GHS Services. Services delivered include:Client DiningConference Center ServicesCentralized ReservationReception & Hospitality ServicesJob Background/context:Total Operational and Financial responsibilities encompassing Dining, Conferencing and & Hospitality Services Department partnering with multiple suppliers and businesses to provide a wide array of core amenity products including food, beverage, and Hospitality across Citi Brazil. Manage the Citi expenditures and approved any subsidy cost associated with the services. Responsible for capital project design, scope, and budgets with the opening of amenities in Citi. In addition, provide resources and direction to key stakeholder to align amenities with CRS consolidation across Brazil. Sao PauloDirectly responsible for Citi Brazil overseeing Client Dining, Conferencing, Reception & Hospitality operations. Also, responsible for developing, reporting, monitoring of expenditures. Provide technical and professional support for three Suppliers RFP, MIS & analysis. Manage design build-out and equipment specifications for dining and conferencing facility construction and rehab projects. Rio De JaneiroManage and oversee services and amenities. Responsibilities:Provide food and beverage management expertise, as required. Develop standards, policies and procedures for all services and amenities that is consistent to meets the highest standardsApprove food and beverage programs and any expenditures related to servicesManage supplier contracts and financials and drive cost reduction measures to meet tight budgetsCoordinate and implement design of new amenities and rehab dining facility projects with Regional Head involvement and approvalManage buildouts and program expenses and supervise program rollouts with Regional Head input and approvalEnsure superior service quality and program standards are maintained. Monitor service and quality standards through local resourcesAnalyze operational and financial MIS for cost analysis and benchmarkingRealize leverage opportunities with selected approved foodservice suppliersReporting of management information including quality andvolume metrics and active management to ensure that service standards are achievedInterface with CRS/CSIS management to ensure safety and sanitation standards are maintained as outlined by national dining policyManage facility related services (I. E. , cleaning, equipment repair and maintenance) when and where applicableDevelop appropriate Policy & Procedure Manual specifically for each business service function (s)Qualifications:Ten (10) years foodservice and hospitality management professional background & experienceSignificant operational experience in related or similar areas (i. E. executive and food & beverage services) ideally within the Financial, Food Service & Hospitality IndustryUnderstanding of Food Service contracts and legal termsPeople and performance management experienceConsiderable vendor management experienceExperience of client liaison or relationship managementBroad knowledge of financial services products and environmentFundamental understanding of process & controlsExperience of managing complex change management projectsEducation:Minimum Bachelor?s Degree is requiredMinimum of 5 years? experience in the hospitality industryMinimum of 5 years? experience in operations in fine dining and large-scale conference cateringExperience in identifying and enhancing the user experience in a large-scale business settingOther Professional Certifications/Affiliations and/or Training would be an advantage, but not requiredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------Job Family Group:Operations - Core-------------------------------------------------Job Family:Operations Support------------------------------------------------------Time Type: