OMNICHANNEL PRODUCT MANAGER

Omnichannel Product Manager - At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. We are seeking a dynamic business partner who will be part of a team that is shaping and implementing the Omnichannel customer engagement strategy as part of our MedTech Digital Transformation. Our vision is to make JJMT the best-in-class MedTech company in LATAM in terms of understanding customer engagement preferences and integrating these into our journeys, to provide optimal and consistent customer experiences which leverage technology, create sustainable customer loyalty, and drive business growth. This will be done in close collaboration with cross-functional partners such as brand marketing, IT, commercial, education, medical affairs, strategic solutions, and other key departments. Key Role Responsibilities: Lead the development and adoption of omnichannel go-to-market strategies for MedTech LATAM's Omnichannel priorities, with the ultimate goal to provide alternative channels of conversion for our different customer segments. Support the definition and deployment of prioritized MedTech LATAM's eCommerce and Inside Sales efforts, supporting the continuous growth of our regional eCommerce efforts, as well as ensuring profitability and reduction of cost-to-serve. Perform as Product Owner for one of the Omnichannel agile squads within the Omnichannel Product, focusing on leading the squad vision and roadmap aligned to Product, continuously seeking Omnichannel opportunities within the scope of responsibility, and prioritizing technology developments for the eCommerce regional platform based on impact. Act as strategic connective tissue responsible to create cohesive content and channel activation plans within defined ecosystems avoiding siloed activation efforts. Simplify Omnichannel: Cultivate knowledge of omnichannel standard processes and trends, disseminate this knowledge to the organization to ensure understanding in a way that is flexible and promotes adoption. Prioritize relentlessly and help shape the organization while being at the service of the business, focusing on showing concrete Omnichannel Maturity progress within our organization in a way that is aligned to business objectives and delivers measurable impact. Collaborate & support the marketing team: Serve as a strategic partner to the marketing team in the planning, design, and execution of multi-channel marketing deliverables. Engage with the broader organization: Engage with the various internal JJMD channel owners to understand the current capabilities, constraints, and functional channel roadmaps. Measure and adapt: Set up key and expanded program metrics and align with developed dashboard algorithms. Required Skills: A bachelor's degree or equivalent is required. Deep understanding of the integrated marketing experience and the role digital plays in the marketing mix required. The role could require up to 25% travel. Solid understanding of customer-facing technology and an ability to articulate its impact to brands and relevant collaborators. Minimum 6 to 8 years of digital experience related to commercial and customer experience activities, including implementing and scaling digital or omnichannel customer engagement capabilities. Excellent communicator, and ability to build strong cross-functional relationships to understand incentives and ensure alignment in a matrixed organization. Preferred Skills: MBA or advanced degree preferred. English fluent: high proficiency level. Spanish and Portuguese preferred. Experience working with agile/scrum development methodologies preferred. Familiarity with segmentation, analytics, and direct experience with web measurement/analytics is preferred. Experience with CRM platforms preferred. Able to be a great teammate and individual contributor, and eager to work in a hands-on capacity with creative people. Strong attention to detail and results orientation; high work ethic and persistence to drive an initiative to completion. Exceptional writing, communication, presentation, and influence skills. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr