KEY ACOUNT MANAGER

Key acount manager - This role emphasizes enhancingloyalty, delivering personalized and rewarding experiences, all within a sustainable framework. Itoffers a unique opportunity to engage with high-value customers, providing them a world-classexperience while promoting responsible gambling and sustainability. As a Key Account Manager, you will: Manage the customer portfolio and establish strong personal relationships to fosterloyalty, retention, and increased lifetime value by maintaining their customary andsustainable play levels; Monitor individual customer performance and ensure timely provision of rewards, bothonline and offline, aligning with business requirements; Deliver top-tier customer service to assigned customers, acting as the primary point ofcontact through all available channels and for any related issues; Proactively target individual customers with appropriate actions at strategic points in theirlifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc. ) to drivegrowth and activity; Strategically plan and host diverse local or global Key Account events, collaborating withthe Hospitality and Sponsorship Team, including hospitality at sporting events, concerts,luxury dinners, and entertainment outings, collaborating with the Hospitality andSponsorship Team; Monitor market-level performance and comprehend emerging trends; Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuringprompt generation, tracking, and reporting of results; Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) tobuild respective strategies; Play a vital role in driving business success by representing the voice of Key Accountsand providing valuable feedback and innovative ideas to enhance the overall customerexperience. What you will bring: Bachelors and/ or Master s Degree in Marketing/Business Administration/Managementor other relevant fields; Work experience in a customer-facing environment. Key customer management will beconsidered a plus; Native Portuguese Speaker and excellent command of English;                                                                        Strong relationship-building skills and a commitment to providing world-class service toour valued customers; Commercial acumen, analytical and organizational skills, attention to detail; Excellent MS office skills; Outstanding written and verbal communication skills; Passion for the online gaming industry, either as a customer or through prior workexperience in the industry; A sense of responsibility, reliability, and a proven ability to work well within a team; Professional appearance, and a willingness to travel and work outside of regular officehours.