KEY ACCOUNT MANAGER

📍 Location: Mexico City, Mexico (Hybrid – 3 days on-site, 2 days remote)💰 Salary: MXN 40,000 gross per month + Attractive commission incentives + Health insuranceGet to Know CubboWe are Cubbo, a venture-backed e-commerce fulfillment company on a mission to revolutionize the e-commerce landscape in Latin America. Operating in Mexico and Brazil, we empower retailers to provide world-class fulfillment experiences, delivering faster than Amazon and MercadoLibre. Our cutting-edge tech solutions include ETA tracking, inventory safety stock, and more, ensuring seamless e-commerce operations.Our headquarters in Mexico City is the epicenter of innovation driving our mission to redefine fulfillment in the region. 🚀Role Description: Key Account Manager (KAM)We are looking for a Key Account Manager (KAM) to build and nurture relationships with our key customers. As the main customer advocate, you will drive customer success by fostering retention, identifying growth opportunities, and aligning customer goals with Cubbo’s innovative fulfillment solutions. If you are passionate about customer service, solving problems, and generating growth, this role is for you!Why Join Cubbo?🚀 Be Part of a Revolution: Help redefine e-commerce fulfillment in Latin America.🏆 Work with Top Talent: Accelerate your career in a high-performance environment.📈 Fast Growth, Real Impact: Shape the future of an industry-leading company.💡 Innovation-Driven Culture: Join a team that values speed, transparency, and continuous learning.Are you ready to make an impact? Apply now and be part of the future of e-commerce logistics! 💥Requisitos:Customer Management & Retention: Serve as the primary point of contact for assigned key accounts, developing deep relationships and ensuring ongoing satisfaction.Growth & Upselling: Identify upselling opportunities by introducing additional Cubbo solutions that add value to the customer.Contract Management & Renewals: Lead contract renewals and negotiations, securing long-term agreements that are mutually beneficial.Technology Adoption & Enablement: Promote the use of Cubbo’s technology tools, ensuring customers understand how to maximize their efficiency.Performance Monitoring & Reporting: Track key performance metrics, providing data-driven recommendations to help customers improve operations.Cross-Functional Collaboration: Work closely with operations, sales, tech, and product teams to deliver excellent service.Problem-Solving & Escalation Management: Proactively resolve customer issues, managing escalations with a solution-oriented approach.Qualifications & Experience:Education: Bachelor's degree in Business, Marketing, Engineering, or related fields.Experience: Minimum 5 years of experience in key account management, customer success, or a similar role in e-commerce or logistics.Preferred:Knowledge of e-commerce platforms and fulfillment/logistics technology.Proven track record in contract negotiation and upselling.Skills:Customer-centric approach with strong communication skills.Data-driven decision-making and analytical skills.Excellent proficiency with technology tools, such as CRM and data analysis tools.Ability to manage multiple projects in a fast-paced environment.