ITERO SERVICE SOLUTIONS MANAGER

Join a team that is changing millions of lives.
Transforming smiles,   changing lives.
At  Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next.
We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.
Our   diverse   and collaborative   teams are constantly pushing the boundaries of what’s possible.
Ready to join us?   About this opportunity   iTero Services Solutions Manager position is a strategical part of the Business Operations  LATAM strategy, being responsible for overseeing and managing company's overall intraoral scanners services offered to our clients, in a end-to-end view, including service plan and rental GTM.
In this role, you will…   LATAM iTero Service Plan Responsible for developing, implementing, and maintaining policies, procedures, and control across all involved areas including distributors, in a end-to-end approach, to deliver best service level to internal and external customers aligned with Business Strategy.
Lead the development and the implementation of automatized solutions, bringing innovation aligned with Business strategy.
Establish and implement service governance.
Roles and responsibilities KPI’s, reports and rituals to deliver full control from operational, financial and also to increase service level to Customers.
Identify and lead plans to mitigate operational, compliance and financial issues with support of aside areas.
LATAM iTero Pos-Sales service integration Establish and implement an E2E service governance in partnership with related areas such as Customer Success, iTero clinical, Marketing, Finance, Supply chain, Sales and Distributors) through Roles and responsibilities, KPI’s tracking, reports and rituals to deliver integrated approach and visibility of performance progress as ONE Align.
Lead projects across key areas to mitigate and/or eliminate the gaps from Customer Experience and business requirement perspective.
LATAM itero & Exocad Rental service / Trade-in Define & implement governance, roles and responsibilities to ensure appropriated coordination and control of contracts, commercial rules, contract EOS/EOService (end of contract services) tracking.
Lead and  coordinate payment exceptions in rental.
Counter part contracts governance.
Itero Projects Lead iTero Projects as part of the team to ensure feasibility, integrated view and E2E approach along POS sales.
In this role, you’ll need …   To hold a Bachelor’s degree in Engineering / Administration / IT or correlated areas; Post-graduation is desirable • Be Fluent in English and Spanish • +7 years experience in Supply Chain or Customer Experience, or any other Service Area where the person was responsible for a similar scope Demonstrate leadership skills and behaviors through successful management of projects, people, and/or teams including stakeholders management • Executive communication Long life learner Strong holistic view and driven by root cause analysis / biased by innovation • Solid skills in Project management • Critical and strategic thinking • Troubleshooting, problem solving.
Attention to details Experience in cross-cultural / global environment.
Sound like a good fit?       Great! Click the "Apply" link to let us know you are interested.
Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family.
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About Align       Align Technology is a publicly traded medical device company that is  transforming smiles and changing lives.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.
Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
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Please review our  Applicant Privacy Policies   for additional information.
Global Diversity Statement.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.
As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.
We live our company values by promoting healthy people and healthy communities.
All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.