ICSS TRANSFORMATION LEAD & PROGRAM MANAGER

Job Description OBJECTIVES/PURPOSE The ICSS Operations Transformation Lead & Program Manager is a senior management position tasked with leading strategic ICSS initiatives to drive transformational change across the organization.
This role involves overseeing and synchronizing multiple high-impact projects, ensuring they align with overarching business objectives and resource optimization.
The responsibilities encompass strategic project management, transformational leadership, and operational excellence, with a significant focus on leveraging operational metrics and maintaining adherence to governance structures and timelines.
Lead ICSS initiatives and drive transformational change within the organization.
Oversee multiple interconnected projects, ensuring alignment with business goals and optimizing resource utilization.
Serve as a seasoned leader with a proven track record in managing complex programs.
Foster a culture of continuous improvement and innovation.
ACCOUNTABILITIES Project Management Define and drive strategic alignment with relevant project owners and business partners.
Prioritize initiatives to establish an optimal mix and sequence of projects and programs.
Ensure programs are aligned with relevant organizational governance structures, timelines, steering committees, long-term strategies, expectations, and financial budgets.
Proficiency in using project management tools and methodologies such as Microsoft Project Transformation Apply strong strategic thinking and analytical skills to drive transformation initiatives, including Workforce of the Future and other ICSS Core Portfolio initiatives.
Align portfolio components (initiatives, programs, projects) with business and technology strategies.
Identify, prioritize, validate, and communicate technology needs and opportunities within the organization.
Optimize the value and benefit generated by the technology portfolio.
Ensure business benefits are identified at the start, followed through, proactively monitored, and realized ICSS Operations Support Define, produce, and leverage operational and project metrics to drive organizational actions.
Manage organizational metrics and reporting – both projects and support – to continuously align with business requirements.
Ensure programs are aligned with relevant organizational governance structures, timelines, steering committees, long-term strategies, expectations, and financial budgets.
Familiarity with technology governance and operational KPIs.
Manage organizational metrics and reporting – both projects and support – to continuously align with business requirements.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS Skills and Qualifications.
Required.
Bachelor's degree in a relevant field (Master's preferred).
+10 years of experience in IT governance, project management, and IT transformation.
Proven success in managing large-scale, complex programs from initiation to delivery.
Agile, PMP, PgMP, or other relevant project/program management certifications are highly desirable.
In-depth understanding of implementation methodologies, and change management practices.
Exceptional leadership, communication, and stakeholder management skills.
Strong strategic thinking and problem-solving abilities.
Proficiency in project management software and tools.
Ability to influence and collaborate effectively across various organizational levels.
Demonstrated experience in managing program budgets and financial aspects.
High level of adaptability and comfort in navigating ambiguity and change.
Desired Qualifications.
Experience establishing and scaling Shared Service Centers Pharmaceutical Experience.
Preferred for understanding industry nuances.
Domain Expertise.
Life Sciences or Social Sciences proficiency.
Regulatory Knowledge.
Familiarity with FDA cGMP/GLP regulations.
ADDITIONAL INFORMATION Travel Requirements.
Expected travel 10% of time.