HEAD OF TELCO CLOUD BUILD AND RUN EXPERTS AMER

about the role Missions Define team' objectives, performance reviews, training needs and manage the roster for continuous operations support.
Organize sharing and capitalization between team members.
Foster effective communication and transversal collaboration on interlocks processes with other departments, in particular foster DevSecOps way of working and fluidity from design to operation processes.
Ensure that team members will strongly contribute to the product organization (DevOps approach).
Manage global virtual teams and projects in a complex/uncertain environment (transformations, multicultural, high level of expertise).
Monitor and Develop performance within Operations including interlocks with other departments and external suppliers, by relying on continuous improvement and innovation, such as promoting more automated and efficient process, and others.
Manage technical escalation and lead technical crisis bridge aiming quickest and best solution to our customers.
Telco Cloud Build and Run also maintain continuous commitment/interlocks with service layer counterparts (like Voice, Mobile, CDN, etc.) in OB, OW and partners to ensure safe adoption of new technology and features..
It manages technical/operational/process convergence and capitalization for all products.
It is responsible of the product automation and its ecosystem (Cloud Runner, CI/CD…) for the whole lifecycle and also be Business Owner/Business Analyst of SOM IaaS developed by OINIS IT.
It ensures customers commitment are respected in terms of SLA, Incidents Resolution timelines, Maintenance Notification and also harmonize Telco Cloud Operations practices with Operations and other organizations.
about you   Key Skills, Knowledge and Abilities Strong Telecommunications background.
Fluent in English.
Flexibility as evolving in a changing environment.
Knowledge in agile tools and methods.
Understanding of Cloud Services and Orchestration.
Ability to drive/organize projects with advanced skills or technology challenges.
Ability to work in a virtual team environment.
Ability to self-teach and adapt to technology evolution and changes.
Result driven and committed.
Leadership capacity, ability to organize, and take decisions.
Automation Background/Experience on either ANSIBLE or Python   Job Skills and Profeciency Level Network Infrastructure Design and Administration Operational - Cisco and/or Juniper Cloud Computing and Infrastructure Advanced - Kubernetes preferred Project and Service Delivery Management Advanced Technical and Cross-functional Team Leadership   Advanced Change Management Advanced Remote Team Management Operational Data Center Operations Basic IT Infrastructure Management Advanced Project and Service Delivery Management Operational Agile/SCRUM Basic Presentation and organization skills Operational Software Development and CICD Operational Experience conducting agile teams and  methodologies related to software development (i.
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Scrum) Basic Digita mindset Basic Automation Background on ANSIBLE/Python Operational   department Orange Intl Ntwk Infr & Svcs Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.