HEAD OF BUSINESS OPERATIONS DFS CLIMATE / SÃO

Head Of Business Operations Dfs Climate / São - As an innovation Confidential, we set trends inresearch-intensive areas. Bayer''s products and services are designed to benefitpeople and improve their life quality. Regardless of ethnicity, color, race, religion, origin, age, gender, genderidentity or expression, sexual orientation, or other conditions. And allopportunities are open to people with disabilities. YOUR MISSION WILL BE TO:The Climate Business Operations Lead will be responsible for all activities todrive maximum experience driving substantial growth in terms of qualified dataacquisition and life-time customer value of Climates products to enablecustomers readiness to access the Digital Farming Solutions DFS evolvingofferings. The role will be accountable for all FieldView customers engagement, includingactivation on the farm, remote technical and customer success to maximize LTV alsoincluding up and cross selling. Moreover, this role is also accountable for allOTC, customer Operations and supply deliverables ensuring seamless experience toour customers with an efficient scalable process. Accountable for individual andteam development and performance, this role will collaborate routinely with theDFS/Climate leadership, Bayer Commercial team and Climate Product,Engineering andGlobal Operation to to ensure alignment of Climate product and customer experienceapproach in the market. Develop and execute strategies that will drive substantial growth in terms ofqualified data acquisition and, customer experience and operational improvement,streaming processes to ensure scalability and efficiency across Latam. Overallresponsible to provide the best, seamless and digital product experiencethroughout customer journey, with fully adoption of customer to increase Customerlife time value Lead all customer interaction activity, which includes Salesproduct value creation to increase penetration, up and cross selling, supportduring purchase experience and all post sales interactions which includes fieldand remote activities with the main purpose to generate the highest customerexperience; Drive innovation, collaborating with product, engineering, finance to deliver allcollaboration with 3rd party suppliers to deliver best in-class purchase digitalexperience; Drive a robust business model in conjunction with DFS leadership and CustomerMarketing organizations to secure engagement of targeted customers and readinessto access DFS offerings such as OBMs and Carbon. Collaborate with internal product and engineering teams to not only deeplyunderstand new offerings, but provide insight and feedback onsho w to improveproduct so that it supports customers needs. Drive and foster data usage and customer performance metrics to evaluate successof customer support efforts and minimize churn. Work with stakeholders to identify, manage, anddrive world class analytic systemsevolving relevant BI dashboards which drive decision making, with real timeperformance / KPI optimization capability and create visibility of systemicperformance gaps / root causes, Partner with various levels of leadership toexperiment and incubate new business processes for future growth and define KPIsto measure success for those initiatives, Lead and coach staff and resourcing forboth team''s ongoing tasks as well as for special projects and initiatives,including development of skills, competencies and growth factorARE YOU READY FOR THE POSITIONBachelors Degree in Agronomy, Marketing, Business or related discipline. Mastersdegree a plus; Knowledge and experiencein digital agriculture is a must have. Strong Agriculturebusiness acumen with analytical and problem-solved skills; Previous relevant business and people management experience. Experience leadingdirect a team of leaders is mandatory; Strong stakeholder management with cross-functional and matrix experience acrossProduct, Engineer, Sales & Marketing Goal oriented with a strong drive; Excellent communication,networking and relationship development skills fluent inEnglish and Portuguese, Spanish desirable; Curiosity for and alignment with innovative initiatives Expert people developmentleader; Proven ability to influence and create strong collaborations, with ability to makedecision and foster alignment in ambiguous and changing situation; LOCATION:São Paulo/SP. What´s in it for youAt Bayer we have established our benefits in three essential pillars, whichintegrate and converge to promote the life quality and well-being of ouremployees. Health Care PlanDental PlanMedicines SubsidyConfidentialConte Comigo - Psychological, chemical dependence, legal and financialassistanceBem Nascer - Health monitoring during pregnancy, no coparticipation in thehealth care plan, workshop for pregnant women employees or partner of employees,extended maternity and paternity leave, daycare assistance, Bepantol baby, etc. Private Pension Plan A long term savings vehicle that offers] 200% of matchingcontribution, competitive employee loan portfolio and promotes financial wellbeingLife InsuranceCoopBayer - Cooperative that aims at the financial education and giving credit foremployeesHolidays bridge and holidays regular schedule, occurs all year round, includingeve of National HolidaysVacations flexibility within the provisions of the Brazilian legislation**BAYER COUNTRY CLUB COUNTRY CLUB FACILITIES:Leisure area, game room, swimming pool, gym, party room and football pitch*Working from Home policy*Confidential Time and Short Friday*There be some difference in the benefits package according to position andlocation**It depends on employee associationBayer continues to hire for all positions, the interviews and the onboardingprocess are being conducted virtually due to COVID-19. We have taken all thesafety measures to take care of our employees and we are going through thistogether.