GERENTE DE COBRANÇAS (COLLECTIONS MANAGER)

Gerente de Cobranças (Collections Manager) - We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to achieve shared goals and developing through challenging and meaningful experiences. We work flexibly across boundaries and are committed to making innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on every employee to be a catalyst in driving performance - to evolve, adapt and drive positive change. We are seeking a dynamic and experienced Collection Manager to join our team. This position plays a crucial role in managing our collection operations, leading a team of specialists and analysts, and overseeing collection processes across the region. About the Role: As a Collection Manager, you will be responsible for: Leading and managing a team of collection specialists and analysts. Analyzing account performance and making recommendations on release orders for past due accounts. Investigating bankruptcy claims and managing third-party collection efforts when necessary. Developing and implementing programs to deliver excellent regional results, including DSO, revenue reserves, and customer service. Providing leadership to Sub-Region Credit Control Managers. Championing and driving the organization to adopt customer-centric cultures and values, focusing on constant change and improved service and efficiency. Building relationships with key customers, both internal and external, on all aspects of Customer Administration. Serving as the main point of contact for Credit Control processes and results to the Regional Head of CA and Global Head of Credit. Supporting the development of Sub-Region Credit Control Managers and top talent. About You: The ideal candidate for this position should have: Significant experience in collections and credit management, preferably in a multinational environment. Strong leadership skills and ability to manage diverse teams. Excellent analytical and problem-solving skills. Ability to develop and implement effective collection strategies. Solid knowledge of best-in-class collection tools and processes. Exceptional communication and negotiation skills. Customer-oriented mindset and ability to build strong relationships. Capacity to work in a dynamic and constantly changing environment. Preferably, a degree in Finance, Accounting, or a related field. What We Offer: Hybrid Work Model: We adopt a hybrid and flexible work model (2 to 3 days per week in the office, depending on the role), providing an experience that connects teams both digitally and physically. Wellbeing: Comprehensive benefits plan including medical and dental assistance, access to physical and psychological wellbeing platforms, flexible meal benefits, and more. Culture: A globally recognized company committed to equality, diversity, and inclusion, flexibility, work-life balance, and more. Learning and Development: Access to LinkedIn Learning; internal Talent Marketplace with opportunities to work on projects across different teams; mentorship plans and networking programs. Social Impact: Employee resource groups; paid volunteer days; environmental, social, and governance (ESG) initiatives for local and global impact. Purposeful Work: We help our clients seek justice, truth, and transparency, supporting professionals and institutions in upholding the rule of law. As a global company, we value the diversity of cultures and thoughts to achieve our goals. We seek qualified talent across our global operations, regardless of race, color, gender, nationality, religion, disability, age, marital status, or any other protected classification. We are proud to be an equal opportunity employer. Clicking Apply will initiate your application submission process. If you have questions before applying, please contact the recruiter. #J-18808-Ljbffr