FIELD SERVICE TECHNICIAN

The Field Service Technician for Beckman Coulter Diagnostics is responsible to be part of the Service Resident team to cover technical service inquiries and requests inside the IVD laboratory of at a dedicated customer site with the liability to execute all service tickets dispatched related to all POV demands following the governance required to this role position with excellence This position is part of the Field Service Operations located in Greater Recife and will be remote At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Field Service Team and report to the Tech Service Leader responsible for offering frontline support by troubleshooting and resolving issues with technical expertise.
If you thrive in a fast-paced role and want to work to build a world-class Field Services organization—read on.
In this role, you will have the opportunity to.
Under minimal direction, complete troubleshooting, installation, validation, preventive maintenance, modifications, and service repair needs on Beckman Couter equipment providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
Utilize business systems such as ServiceMax, SharePoint, KPI tools, Service Call Planning and advanced team goals.
Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
Foster collaboration by assisting with the Training of newer Field Service Engineer The essential requirements of the job include.
Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
Strong ability to effectively communicate sophisticated information and generate reports Demonstrated ownership of Install Base management Hold a current valid driver’s license and good driving record over the last three years It would be a plus if you also possess previous experience in.
3+ years’ experience of advanced trouble shooting Developing relationships with customers to foster positive partnership and enhance likelihood of customer satisfaction and retention Advanced user level of English At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce.
We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
This position is eligible for a remote work arrangement in which you can work remotely from your home.
Additional information about this remote work arrangement will be provided by your interview team.
Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
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