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FIELD SERVICE MANAGER

São José dos Campos - São Paulo

Descrição da oferta de emprego

Field Service Manager - Date Posted: 2023-12-20 Country: Brazil Location: LOC6008: AVENIDA BRIGADEIRO FARIA LIMA, 2170 PUTIM SÃO JOSÉ DOS CAMPOS SP CEP 12227-901 Position Role Type: Unspecified Responsibilities: Coordinate product service evaluations, aircraft software upgrades, field campaigns, retrofits and other remedial programs on Collins hardware in service with customers fleets. Document customer expectations, fleet health and technical issues raised during customer visits in periodic written customer contact reports. Collect and communicate voice of the customer and provide technical advisement to internal Collins aftermarket teams regarding customer concerns. Report significant product performance issues from the field to Collins internal stakeholders. Manage the overall customer relationship as part of an effective customer core team consisting of the Airline Support Manager, Customer Business Director, Product Performance Manager and contacts from other Collins business units. Assist customers engineering, maintenance, quality, material, purchasing, production and training personnel in the operation, maintenance, repair and installation of Collins products. Awareness of customers spares, repairs and warranty and account receivable requirements as they relate to Collins. Work together with cross functional team including sales, peer FSMs/ASMs in region, field service and engineering from other business units to handoff issues. Approximately 30% travel is required, mainly local travel to customer facilities in the Sao Paulo area. Occasional international travel to other customers in Latin America and/or a Collins facility can be required. The FSM will work closely with the Collins Customer & Account Management team on business initiatives to develop meaningful relationships with regional customers. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 05/12/2024
Data de expiração
  • 05/03/2025
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