FIELD SERVICE ANALYST MACAÉ - RJ

Field Service Analyst – Macaé – Rio de Janeiro Apply your talent and skills to help leading companies improve everyday life.
Who We Are Cognizant (Nasdaq-100.
CTSH) engineers modern businesses.
We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we’re improving everyday life.
See how at www.
ognizant.
om or @cognizant.
What You’ll Do Your mission as a Field Service Analyst will be to work in the field at our client's office, located in Cabiúnas District of Macaé - Rio de Janeiro, providing level 1 support to the employees assigned to the client.
Key Responsibilities · Providing day-to-day support to end users, such as configuring workstations with computers and the necessary peripheral devices, routers, printers, etc; · Helping to solve problems in other customer applications, such as repairing or replacing parts, debugging, etc; · Provide hardware and software support; · Check computer hardware HDD, mouse, keyboards, etc.
to ensure functionality; · Install and configure appropriate software and functions according to specifications; · installations and formatting of machines, as well as migrations; · Manage administrative activities, organizing and scheduling updates and maintenance, using controls and spreadsheets, without preventing others from completing their work; · Keeping records of repairs and corrections and the maintenance schedule, registering and following them up in the call queue; · Participating in the preparation and delivery of training on tools to users; · Support in meeting rooms; Preferred experience.
· Experience with Service Now; · Experience with inventory management; · Network experience; · Customer service, call handling; · Intermediate English.
· Accept working in the presencial model in Macaé - RJ.
Why Cognizant? A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Headquartered in the U.
., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers ) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.
ognizant.
om Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.