DEPUTY MANAGER  

Nível Profissional.
Sênior Nível Acadêmico.
Ensino Médio Completo Áreas de Atuação Profissional.
TI - SAP Descrição.
• Technical expertise in SAP Basis area with minimum of 5+ years of experience.
• 2+ Cloud knowledge (e.
.
through Solution Management, Consulting and/or Delivery Program management).
• Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
• Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Scope for the career • Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP) • Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
• Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future.
Generally this exposure is not available in any regular SAP Basis position.
• Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.
• Will rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.) Key tasks comprise the following.
• Technical Architecture, Landscape issues/ queries guidance to end customers.
• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones • Supports in de-escalations of critical customer situations • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable • Contributes to customer release and maintenance activities • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise • Executes and supports problem management and continuous improvement • Contributes to the liaison with different SAP stakeholders, esp.
Virtual customer success partner involved in the accounts, to ensure customer success • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
• Systematic and faster onboarding of associates.
mandatory trainings documentation • Enable continuous delta KTs on new topics and refresher sessions.
Habilidades.
• Technical expertise in SAP Basis area with minimum of 5+ years of experience.
• 2+ Cloud knowledge (e.
.
through Solution Management, Consulting and/or Delivery Program management).
• Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
• Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Scope for the career • Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP) • Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
• Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future.
Generally this exposure is not available in any regular SAP Basis position.
• Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.
• Will rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.) Key tasks comprise the following.
• Technical Architecture, Landscape issues/ queries guidance to end customers.
• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones • Supports in de-escalations of critical customer situations • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable • Contributes to customer release and maintenance activities • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise • Executes and supports problem management and continuous improvement • Contributes to the liaison with different SAP stakeholders, esp.
Virtual customer success partner involved in the accounts, to ensure customer success • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
• Systematic and faster onboarding of associates.
mandatory trainings documentation • Enable continuous delta KTs on new topics and refresher sessions.