CX SOLUTION VALUE ADOPTION ADVISOR

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The  Adoption Services Center  (ASC) is a dynamic entity within SAP’s  Customer Services & Delivery  Board Area and continues its transformation to deliver top notch customer engagement driving stellar customer experience at scale and assists in creating a world class customer experience.
With SAP’s growing subscription revenue and increasing number of customers on cloud-based contracts, and in alignment with the  LACE and NLAC  methodology the need to ensure customers successfully find quick time to value, adopt the applications deeply, achieve the desired outcomes, and ultimately expand footprint with SAP as part of the renewal is critical.
THE ROLE As the  CX Solution Value Adoption Advisor, your key mission is to focus on value realization through adoption and consumption and work across the enterprise to drive intelligent, proactive, prescriptive, and scalable value in the way customers consume and adopt our solutions.
You are very experienced with E2E business processes, capabilities, and best practices of the solution to be able to discover and diagnose customers’ adoption and consumption opportunities and provide actionable advice on how to leverage SAP’s solutions to drive better business value and outcomes.
Customer Experience (CX) solutions include Marketing, Commerce, Sales, Service and Customer Data Cloud in combination with BTP, AI, integration and mobility technologies.
Focus on identifying and improving under-adopted solutions, processes, functions.
Ensure Adoption Plays are recommended and executed consistently and efficiently.
Collaborate with both CX and Regional Stakeholders to ensure alignment.
Identify, create, and deliver common patterns and needs to drive scale for outreach.
Drive continuous improvement and follow a consistent approach.
Talk with business stakeholders and influencers about their business goals and how they measure success to be able to identify and advise/deliver on.
Business outcome improvements the customer can expect.
Industry best-practices to map business requirements to E2E process, solution and product.
Innovations and solution capabilities SAP can offer to accelerate business goals.
Simplifications and benefits from standard and seamless upgrades.
Change management and enablement needs.
Trusted advisor to customers, partners and colleagues across hierarchies and cultures.
ROLE REQUIREMENTS University degree in computer science, comparable education, or job experience.
Solid professional work experience, including a proven track of record.
Excellent understanding of the main mechanisms behind adoption & consumption and experience in this area.
Customer success mindset and strong customer focus.
Ability to talk with business stakeholders  about business goals, values and outcomes on an equal footing.
Business process advisory and customer engagement experience  (business capabilities and E2E processes).
Solid cross CX domain and solution expertise.
Proficiency in at least one CX Solution (more than one is preferred).
Ability to work with global customers across time-zones.
Understanding of different SAP platforms and integration technologies.
Ability to grow and excel in a complex environment, multiplier mindset, eager to learn.
Results driven and focused on creating new efficient approaches.
Fluent in English (in addition, Spanish, German or Japanese is an asset).
Excellent communications / presentation skills (oral, written).
Exceptional interpersonal skills, emotional intelligence and team player, proactive networker.
This position is based in Sao Paulo, Brazil, however we are open towards candidates from other LATAM countries as well (the position will be relocated in this case, as no relocation budget is available).
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Requisition ID.
| Work Area.
Consulting and Professional Services  | Expected Travel.
0 - 10%  | Career Status.
Professional  | Employment Type.
Regular Full Time   | Additional Locations.
#LI-Hybrid.
Requisition ID.
Posted Date.
Nov Work Area.
Consulting and Professional Services Career Status.
Professional Employment Type.
Regular Full Time Expected Travel.
0 - 10% Location.
Sao Paulo, BR,