CUSTOMER SERVICE SPECIALIST (ENGLISH AND RUSSIAN SPEAKING) AT YARA_EBS

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
About the Unit Founded in to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company.
The company operates an integrated business model with around employees and operations in over 60 countries.
In , Yara reported revenues of USD 14.
billion.
Headquartered in Oslo, Yara opened its office in Lithuania in .
Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.
Yara has been awarded as Equal Pay Employer by Figure Baltic Advisory.
Responsibilities Build and maintain relations with internal and external stakeholders Collaborate with cross-functional teams to develop and implement solutions that increase customer satisfaction Take full ownership of the customer journey by actively identifying and resolving issues, communicating solutions, and following up on daily tasks Manage the logistical aspects of operations and handle billing documents, returns, quality complaints, and diversion cases Be a role model of Yara’s culture where health, environment, safety and quality are a top priority Profile Good English and Russian language skills (B2 or higher) Excellent communication skills and a trusted team player Proactive and self-driven with a solution-oriented mindset Preferably experienced in Customer Service or Supply Chain Based in Lithuania or willing to relocate Eligible to work in Lithuania We Offer Personal and professional development Career opportunities, including subject matter experts, leading or global virtual roles Social wellbeing-oriented package Hybrid working model with home office allowance (10 days per month working from the office) Modern office environment (eco-friendly office with lounge, game room and other areas) Scandinavian culture supporting continuous improvement Strong company values and orientation towards people Much more benefits are waiting for you from the day one Offered Salary We offer salary from EUR to EUR per month gross (before taxes, language premium included).
Final offer depends on candidate's competences.
Contact details My name is Eva and I am looking for a Customer Service Specialist to join my team! If you have any questions about the role itself, team or main challenges here, you can reach me via email.
Please send your CV by clicking the button “Apply now”.
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Apply no later than November Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.
We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do.
To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.