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CLIENT SUCESS MANAGER

São Paulo - São Paulo

Descrição da oferta de emprego

Client Sucess Manager - This is achieved through building long-term relationships with the customers assigned to them and translating those relationships into increased business and high retention for the company. When a new customer is onboarded, the Client Success, manager walks them through the Operations setup process, as well as the day-to-day service piece, and manages the relationship as they address the expectations of the services provided. Combina com você? Inscreva-se aqui **Responsabilidades e atribuições**- Facilitate the Account Kick Off Process by becoming the new Clients Point of Contact for any and all things service related. - Set new customers up in GKMs customer management systems, including billing and invoicing, contact lists, and setting cadence meetings for regular check-ins with the Client. - Document and share cadence meeting summaries for follow up and accurate reporting. - Collaborate with other members of the Operations Department. - Work with the Director of Operations (DOPS) to assign tasks to the team and follow up as needed. - Communicate any requests between the Client and the Operations- team. - Assist team with any administrative tasks needed through the opening process and during the school year (phone calls, vendor set up, ordering, etc. )- Represent customer interests during discussions on changes, additions, or removals of programs, menu feedback, and dietary issues. - Provide clients with accurate responses from the Operations team and ensure proper follow up on all discussions. - Assist with Special Event planning and billing. - Assist with promoting new offerings as they launch; work with the marketingteam on new campaigns by communicating new opportunities to clients as they come available. - Facilitate contract renewals for assigned clients following the Contract Renewal, Process, including introducing new terms, documenting updated pricing received from the DOPS, changes to service levels and staffing, and growing the value of the contract throughout the relationship with the client. - Gather and analyze customer data through Client Surveys. Provide accurate data and feedback to the Operations team and facilitate follow up meetings and Action Plans. **Requisitos e qualificações**- Fluent English same as SDR role; - Lives in Brazil;-Experience in customer support; **Informações adicionais**- Location: all Brazil;
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 21/12/2024
Data de expiração
  • 21/03/2025
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