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BUSINESS COACH SR MANAGER, AMAZON LOGISTICS

São Paulo - São Paulo

Descrição da oferta de emprego

Business Coach Sr Manager, Amazon Logistics - Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logístical challenges facing not just Amazon, but also the entire industry. Amazons transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers. Amazons Transportation Operations team is seeking for a Business Coach Sr Manager to join our Brazil Transportation team. The Business Coach Sr Manager or DSP Business Coach Manager manages a team of Business Coaches and owns the relationship between Amazon and the DSPs - Delivery Service Partners. BCs handle conversations around key metrics for improvement, escalations, roll-outs of program initiatives or new adjustments to the program, field complaints, discuss profitability, and drive business reviews to improve each individual DSPs business. We also expect our managers to identify ways to improve our operations continually. Key job responsibilitiesKey job responsibilities- Manage a team of Business Coaches that can be spread in different cities/regions- Own the relationship between Amazon and the DSP - Delivery Service Partners- Delivery Service Partner lifecycle management- Coaching/consulting DSPs on day to day operations, Amazon initiatives, escalations, profitability, Peak, among others- Handle conversations around key metrics for improvement, escalations, roll-outs of program initiatives or new adjustments to the program, field complaints and discuss profitability- Drive business reviews to improve each individual DSPs business- Ensuring compliance throughout the global process standards and working on continuous improvement initiatives, including benchmarks with other locations- Excellent customer service skills and interpersonal skills- Excellent written and verbal communication skills- Good analytical and problem solving skills with a capability of setting priorities and working under pressure- Hard working and self-motivated
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 26/12/2024
Data de expiração
  • 26/03/2025
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