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AFTERSALES REGIONAL MANAGER (M, F, D)

São Paulo - São Paulo

Descrição da oferta de emprego

Aftersales Regional Manager (m, f, d) - Another focus point is ensuring the highest customer loyalty and excitement. General Tasks Have constant overview over all Aftersales related topics (business, marketing, warranty, technical support, parts support, E-Performance, campaigns/recalls, network development, sales initiatives) and coordinate dealer needs amongst different departments at Porsche Brasil and headquarters; Ensure dealer contact and relationship by close collaboration through visits and regular calls; Develop, monitor and ensure fulfillment of qualitative and quantitative dealer targets; Develop, initiate and supervise implementation of recommendations designed to enhance the dealer's Aftersales operations and profitability; Address and initiate improvements for operational processes and workshop inefficiencies; Customer Experience Ensure that customer excitement targets are reached, derive measures to improve and ensure measure implementation; Further develop customer journey at dealers to create a luxury experience; Monitor critical CRM cases and coordinate with dealers and CRM department for best customer solution; Standards and Projects Ensure the implementation of and compliance with Aftersales processes, guidelines and standards; Conduct Service Audits at dealers to ensure fulfillment of Porsche Aftersales standards; Follow up action plans and ensure implementation of action plans of Service Dealer Audits, Warranty Audits, consulting missions, investment plans for Aftersales projects; Monitor and ensure implementation of strategic initiatives and projects; Support Dealer Network Development on Aftersales layout planning of new dealer constructions; Ensure onboarding and smooth start of operations for new dealers; QualificationsEducation Bachelors degree in business administration, industrial engineering, business engineering or related courses; Masters degree or MBA; Experience Minimum of 10 years of working experience in the automotive industry (dealer/importer/OEM level); 3 years of leadership experience; Competencies Proficiency in Microsoft Office (including OneDrive and SharePoint); System knowledge: SAP, Visual Basic, Tableau and Power BI; Skills Excellent intercultural/interpersonal skills; Excellent presentation skills & techniques; Excellent negotiation, communication and presentation skills; Problem Solver with stress resistance; Team oriented working attitude and intercultural understanding; ContactPosition is based in Sao Paulo, SPOn-site work at São Paulo Office. #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 20/12/2024
Data de expiração
  • 20/03/2025
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