ACS MCS MANAGER FOR SAAS HELPDESK

Acs Mcs Manager For Saas Helpdesk - Advanced Customer Services has more than 4000 senior technical expertsglobally, most of them engineers. Each of them comes with a wealth of experience in Oracletechnology. Most are in long- Term engagements with their customers and thus gain a uniqueunderstanding of their platforms, requirements, and business needs. Advanced Customer Services isa global organization, operating in 100 countries for 20 years, with a wealth of customers acrossall industriesThousands of customers around the globe rely on Advanced Customer Services for high performanceand the efficient operation of their most critical business processes on Oracle environmentsLifecycle managementBeing part of Advanced Customer Services organization, you get an opportunity in the lifecyclemanagement of the solution. As customers operations mature, your expertise enables them toenhance product adoption and user experience. Our focus on continual service improvement modelsis a key differentiator. We leverage your expertise and creativity to innovate business and ITprocesses, improve product adoption and other aspects of lifecycle management. You may be engagedin assisting customers in their day to day queries, create extensions, enrichments to theimplemented product, helping them on their journey to cloud, release management activities forquarterly releases and be a part of the customer business teams to enable them achieve their keybusiness process KPI(s). Technology Space the manager needs to be familiar withInfinite possibilities for the right talent. Flexibility to work in different tracks as afunctional expert or a technical expert. And opportunities to gain expertise across multipletracksOracle SaaS Fusion HCM, ERP, SCM Oracle SaaS CX suite of products Oracle SaaS EPMSuite of products Oracle Analytics Cloud Services Oracle PaaS for SaaSApps Unlimited EBS, PSFT, JDE, HyperionAs a member of the Support organization, your focus is to deliver post- Ales support andsolutions to the Oracle customer base while serving as an advocate for customer needs. The ClientRelations Senior Manager is responsible for delivery of departmental results for the U. S. Operation through successful direction of line managers and their staff within the department. You will ensure high levels of customer satisfaction by making certain that quality andproductivity guidelines are established and strived for by each team, drivingquality/productivity improvement efforts, understanding and conveying strategies of the OracleSupport Services organization, and positioning the organization within support and Oracle. The Senior Manager will be responsible for all aspects of the respective US Client Relationsorganization, including the direction of department managers and their staff. A large componentof this job is to translate departmental goals into performance objectives for each line managerand measure departmental and individual performance against plan. To accomplish this goal, you will jointly develop and implement an employee development plan foreach line manager and recommend strategies for improvement areas. Your role will also includefirst line approval for salary and bonus recommendations as well as approving all personneldecisions (includinghiring, promotion, transfer, compensation, and disciplinary action). Manages and controls activities in multi- Functional areas of sections. Ensures appropriateoperational planning is effectively executed to meet Corporate specifications. Bachelors degreeas well as at least 5 years Client Relations experience or appropriate related experience atOracle. A proven track record of excellent problem solving and research skills, and excellentcommunication skills, while projecting a positive, professional image. Because of the nature ofthis position, you should have excellent communication skills, as well as the ability to provideleadership and direction to a professional team. As a Manager, you will demonstrate good judgmentin the balancing of customer, employee, and company objectives. As a member of the Support organization, your focus is to deliver post- Ales support andsolutions to the Oracle customer base while serving as an advocate for customer needs. The ClientRelations Senior Manager is responsible for delivery of departmental results for the U. S. Operation through successful direction of line managers and their staff within the department. You will ensure high levels of customer satisfaction by making certain that quality andproductivity guidelines are established and strived for by each team, drivingquality/productivity improvement efforts, understanding and conveying strategies of the OracleSupport Services organization, and positioning the organization within support and Oracle. The Senior Manager will be responsible for all aspects of the respective US Client Relationsorganization, including the direction of department managers and their staff. A large componentof this job is to translate departmental goals into performance objectives for each line managerand measure departmental and individual performance against plan. To accomplish this goal, youwill jointly develop and implement an employee development plan for each line manager andrecommend strategies for improvement areas. Your role will also include first line approval forsalary and bonus recommendations as well as approving all personnel decisions (including hiring,promotion, transfer, compensation, and disciplinary action). Manages and controls activities in multi- Functional areas of sections. Ensures appropriateoperational planning is effectively executed to meet Corporate specifications. Bachelors degreeas well as at least 5 years Client Relations experience or appropriate related experience atOracle. A proven track record of excellent problem solving and research skills, and excellentcommunication skills, while projecting a positive, professional image. Because of the nature ofthis position, you should have excellent communication skills, as well as the ability to provideleadership and direction to a professional team. As a Manager, you will demonstrate good judgmentin the balancing of customer, employee, and company objectives. Oracle is an Affirmative Action- Equal Employment Opportunity Employer. All qualified applicantswill receive consideration for employment without regard to race, color, religion, sex, nationalorigin, sexual orientation, gender identity, disability, protected veterans status, age, or anyother characteristic protected by law. This employer is a corporate member ofmyGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,students, inclusive employers & anyone who believes in workplace equality.