ACCOUNTS RECEIVABLE MANAGER JR SP

Accounts Receivable Manager Jr Sp - We believe innovation is no more about marketplaces. It is about tech-enabled business models that provide end-to-end control over the customer experience, with a full-stack approach. Through tech-enabled operational efficiency and a strong focus on customer needs, we rent, renovate, and provide beautifully-designed and fully-furnished apartments to serve final customers, corporates and professionals, with all the flexibility they need. Because nothing is like home The Accounts Receivable Jr Manager will form part of the wider Finance team, reporting directly to the VP of Finance LATAM, and working closely with the Brazil Finance Manager. In addition, the team member will work cross functionally within the organization to improve the customer experience based on learnings through interactions with our clients and other client facing teams. The team shares a common goal hence building internal relationships is key to the success of this role. Responsabilidades e atribuições - Acquire expert knowledge of our contracts, billing end-to-end workflow and collections timeline; - Manage and coordinate the processes necessary to assure smooth operation of invoices creation processes with local regions. Obtain customer purchase orders when necessary; - Interact with all levels of the organization as necessary to resolve ambiguous or inadequate contract information, including Sales, Legal, and CX; - Interact with others to drive customer success and prompt issue resolution. Resolves questions and issues via a customer-focused, value-add philosophy. Receives inquiries from internal and external customers, researching / resolving issues and communicating resolutions and actions taken to the appropriate parties. Works cross-departmentally to evangelize contract creation standards; - Support new initiatives and product launches, participating in deployment of new features and reporting functions. Contribute to requirements, specifications, reporting and other documentation as requested; - Create ad-hoc and cyclical billing reporting across multiple billing systems; - Collects outstanding balances on overdue invoices as per a pre-established timeline, which involves sending out standardized collection notices; - Negotiate payment terms within specific guidelines; - Manage exposure risk by exercising decision making on continued client access to virtual data rooms based on level of overdue invoices combined with various factors includingthe client''s payment history and the nature of the, and impact to, the business relationship with Intralinks; - Discuss open invoices with both clients and internal stakeholders relating to issues affecting payment, through to resolution, maintaining ownership throughout; - Investigate and reconcile client accounts to resolve payment queries indicated by clients; - Recommend account referral to external collection agency where internal efforts, including discussion with Sales Representatives, have been exhausted; - Ensure all collectionsactivities are recorded within appropriate systems; - Prepare and provide adhoc analytical reports on the status of assigned accounts; - Arrange for changes toaccount information by setting up tickets with the billing help desk; - Achieve key performance metrics with focus on, but not limited to, individual and team cash collection targets; - Perform other duties as assigned. Overview:Billing:- On a weekly basis prepare customer invoicing and preparing files for invoice issuing - Serving as the primary / secondary resource for assigned specialty billing areas such as Brazil and consumption reporting customer management - Managing, processing, remediating, reconciling, and troubleshooting data issues across multiple systems. Collections:- Manage an aged debt portfolio, proactively chasing overdue invoices using multiple communication streams - Proactive collaboration with colleagues to resolve issues causing payment blockages - Process refunds - Posting Cash Receipts daily Requisitos e qualificações - Articulate with excellent verbal and written communication skills - English and Portuguese. Spanish also desirable - Capable of working and manage a team and within tight monthly deadlines - Highly driven and self-motivated - Ability to think creatively and to be able to identify & demonstrate personal value add - High level of organization and attention to detail - Comfortable working in a growing and changing organization - Consolidated Accounts Receivable experience - Advance Microsoft Excel and Word skills - Positive attitude and huge sense of ownership Education required and/Preferred:- Bachelor''s degree in Administration, Finance, Economics or similar Informações adicionais - Meal/Food voucher on the Caju card of R$33. 00 per day (no payroll discount); - Transportation voucherbased on your route to the office (with 3% discount on