ACCOUNT MANAGER

Account Manager - This role has a hybrid profile, where the professional will allocate 65% of their time to the MICE segment and 35% to the leisure segment. The individual will assist and report to the Divisional Director of Sales for MICE-related activities and to the Senior Account Director for leisure-related activities. MAIN DUTIES & RESPONSIBILITIESDevelop a detailed quarterly sales action plan and annual account management plan aimed at achieving and exceeding revenue generations goals in Groups sales for each Account, submit to the direct manager for approval. Maintain a frequent personal contact with all property-based sales personnel to ensure product knowledge is always up to secure new bookings that fit from generated leads to both segment (groups & leisure). Qualify all Groups leads generated by owned Accounts and conduct necessary follow through to secure new bookings that fit with and also assist travel agencies and/or Tour Operator with FIT demand. Manage negotiations for groups and leisure leads on behalf of the Properties, and be the Customers "single point of contact" through mal conversion of leads into confirmed status. Ensure timely, accurate and personalized responses to all customers enquiriesWork very closely with Properties'' sales and revenue management teams to drive desirable groups business. Analyse and evaluate accounts for both segments (Groups & Leisure) productivity (past, current and future) to ensure individual Customer targets are met. Show initiative and resourcefulness in developing methods for increasing market share from the owned set of Accounts, ensuring a high level of Customer satisfaction. Apply effective problem solving methodologies to resolve issues and challenges. Establish and nurture a partnership relationship with all key contacts, decision makers, bookers and influencers with every owned Account. Conduct product training to Customers on a regular basis to ensure that company remains front-of-mind at all times. Host customer events with select key accounts throughout the year. Communicate all seasonal promotions to support all properties achieving their budgeted revenue, especially in shoulder seasons. Make full use of all selling, negotiating and closing tools to increase conversion ratio from the assigned territory and account platform. Assist Divisional Director with the organization of annual roadshows, strategic partners'' sales events, and presence to relevant trade shows. Plan regular Customers educational trips to key destinations as definedThe quarterly/ annual sales action plan and escort these trips If necessary. Attend relevant industry functions and meetings to ensure the Company''s brand is properly represented. Establish and maintain relationships with industry colleagues including tourism boards, airlines, OMCs, etc. Provide feedback and information about latest market conditions and newest trends to the direct managerExecute an ongoing prospecting plan, adding new active customers to the portfolio of managed Accounts. Master usage of all available tools provided by Tableau, and implement a regular strategic analysis of markets, properties and account performance. Maintain a clean database of all owned accounts and contacts within, with all sales activities promptly logged into OSCManage expenses through tight control, maintain annual costs within allocated resources. Prepare all production, account management and other sales reports as requested by the direct manager. Maintain a proactive role in social media and support the Corporate Marketing communications plan. Attend and actively contribute to regular sales meetings organized by the Divisional Director, or by the Corporate team, or by the direct manager. Protect security and confidentiality of all guests, customers, employees and Company information. Be knowledgeable of, implement, communicate and comply with the Company''s policies and Code of Conduct. Ensure security and confidentiality of all guest, customer, employee and Company InformationUse utilities and resources in a responsible manner to control wastageComply with safe working practices, Health and Safety policy and ensure accidents/defects are reported. Attend learning and development courses and complete e learning modules as required. REQUIREMENTSCompleted Higher Education in Administration, Tourism, Hospitality, or related fieldsAdditional Training in Sales, Pricing, and/or Revenue will be a plusMinimum of 3 years of experience in the role or similar positions in luxury hospitalityClient Portfolio (Network)Advanced Office Package: Excel, Word & PowerPointKnowledge of electronic channelsKnowledge and Update on the Hospitality MarketEtiquette standards in customer serviceFluent EnglishBENEFITSHealth and Dental InsurancePharmacy AgreementTransportation VoucherOn-site MealsDiscounts at the company''s points of saleFree Stays Program