SENIOR CUSTOMER SERVICE SPECIALIST (M/F/D) - GLOBAL SALES - OUTDOOR EUROPE
Descrição da oferta de emprego
Serve as interactive sales function between adidas departments and external global distribution/ sales agency partners.
KEY ACCOUNTABILITIES Manage the deliveries of the orders to our customers in DACH/ UK etc.
while ensuring the exchange of information regarding order confirmations, allocation, delivery, reorder, cancellation and order adjustments to provide high-quality customer service in a timely manner.
· Manage order placement provided by internal and external stakeholders ranging from pre- and re-orders, and free-of-charge orders.
· Log missing or damaged goods reported by the customer when receiving a shipment and follow-up with credit note validation in Finance.
· Follow up on returns from customers with the Returns Department at Uffenheim warehouse and control the transfer and correct booking to the stock in the warehouse.
· Work closely with Finance to process and monitor Customer Master Data to confirm it is updated and correct based on distributor or sales request.
KEY RELATIONSHIPS · Logistic Partners · Global Operations, Market Operations · Financial Shared Services, Group Finance (Herzogenaurach, Porto,) · Inbound Planning / DC · Customer master data · Customer trade terms · GSPOM GTS - Order Management, Global Supply Planning – Global Ticketing System · Planning & Purchasing KNOWLEDGE, SKILLS AND ABILITIES · Proficiency in core computer systems (Microsoft Excel, Outlook; SAP) · Proven ability to achieve tight deadlines and work under pressure in constantly changing environment · good written, verbal, and professional communication skills · Good team player demonstrating the ability to work cross functionally with people at all levels within the organization · Good in written and spoken English is a must.
Skills and abilities in other languages are a benefit.
QUALIFICATIONS · College/University degree, preferably in business · 2 years of experience in Customer Service, sports or consumer goods industry and excellent knowledge of Customer Service processes.
Detalhes da oferta
- adidas
- Em todo o Brasil
- Indeterminado - Indeterminado
- 12/05/2024
- 10/08/2024
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