TECHNICAL SUPPORT PROFESSIONAL ZHW
Descrição da oferta de emprego
To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities As a Technical Support Professional, you resolve issues impacting IBM client business and play a key role in enhancing the client experience.
You lead the problem resolution process through analysis and troubleshooting of technical issues and problems, with variety of complexity, through deployment of solutions or workarounds to ensure the client satisfaction and minimize business impact.
Your responsibilities will include direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation and debugging client IT environment issues to determine course of action and/or solutions.
You create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the IBM teams.
You coordinate and collaborate with Development, Services and Field teams to ensure technical solutions are relevant, timely and effective.
You collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback.
You understand the client’s business impact and technical needs and act as their trusted advisor for successful utilization of IBM products & solutions.
"Todas as vagas são elegíveis para pessoas com deficiência e reabilitados" Required Technical and Professional Expertise Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.
Excellent English communication skills (verbal and written) Acting in a respectful and professional manner to represent IBM to its high-profile clients Working in high pressure, dynamic situations with a large degree of autonomy Being agile and open-minded to quickly adapt to procedures and tools required for the position Focused and results oriented with commitment to accuracy and attention to details Excellent organizational, analytical, and problem determination/solving skills Knowledge or experience working with one or more of IBM Z hardware as, for instance, z16, z15, z14 and legacy systems.
Preferred Technical and Professional Expertise Supporting IBM Z hardware Use Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to analyze data trends and logs to determine technical issues.
Client facing technical support professional experience Experiences working with a global team
Detalhes da oferta
- IBM
- Indeterminado
- 10/10/2024
- 08/01/2025
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