TECHNICAL SUPPORT ENGINEER (HYBRID) FLORIANÓPOLIS\/SC
Descrição da oferta de emprego
uda.
o), we are driven by our desire to empower our customers with the most innovative tools for creating, managing and cultivating the online presence of their SMB customers.
e are looking for a Technical Support Engineer to join our team in Florianópolis.
If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!WHAT YOU’LL DO.
Respond to customer support inquiries via chat, phone and email promptly and accurately Handle technical escalations and collaborate with peers to coordinate solutionsPromote Duda’s product features and assist customers in adopting Duda’s products for long-term successEngage with customers to ensure all Duda functionalities and offerings are fully utilizedAdvocate for customers needs and contributing to our growing knowledge base of articles and videosWork cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.
HAT YOU BRING.
Advanced proficiency in written and spoken English is requiredKnowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API’sExperience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficialA Strong technical curiosity and a drive to understand how things workAn Empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively1+ years of experience providing exceptional customer support in a SaaS or technical software company WHO WE ARE AND WHAT WE DODuda is the leading web design platform for professionals, serving freelancers, digital agencies, large hosting companies, and SaaS platforms worldwide.
Our platform powers over 18 million websites, and we've partnered with major industry players like TripAdvisor, GoDaddy, and more!We are headquartered in Louisville, Colorado, with offices in Tel Aviv, Israel; London, UK; Quebec, Canada, and Florianópolis, Brazil.
lease note.
Envie uma versão em inglês do seu currículo ao se inscrever.
Observe que todas as entrevistas serão feitas em inglês.
Candidatos devem ter residência e disponibilidade para trabalhar presencialmente - terças, quartas e quintas - em nosso escritório de Florianópolis.#LI-hybrid
Detalhes da oferta
- Duda
- Em todo o Brasil
- Indeterminado - Indeterminado
- Indeterminado
- 03/12/2024
- 03/03/2025
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