TECHNICAL SUPPORT ENGINEER
Descrição da oferta de emprego
As part of the Global Support and Maintenance group, the Support Engineer will be · Responsible for the technical support of the company’s products and solutions · Take ownership of customer issues reported and see problems through to resolution on site or remotely, per need · Research, diagnose, troubleshoot and identify solutions to resolve customer issues · Resolve time critical deployment and production issues · Provide customer support, technical issues resolution and improvements within the agreed SLA, on-site and remotely · Provide prompt and accurate feedback to customers · Ensure proper recording and closure of all issues · Prepare accurate and timely reports · Document knowledge in the form of knowledge base tech notes and articles · Participation in providing training to customers as required · Participate in the On-Call duty rotation Requirements.
Flexible location · Experience with customer facing activities in an international environment · Knowledgeable in customer support processes, tooling and troubleshooting · Knowledge in networking.
TCP/IP, switching, routing – Must · Experience with Linux/Unix based systems – Must · Experience in the mobile and Telco markets (working with telco providers) – advantage · Experience with load balancers –advantage · Knowledge with VM environments, NFV and SDN – advantage · Scripting knowledge (perl/python/bash) – advantage · Self-learning and self- motivated · Solve problems independently and creatively · Team player and capability working with cross company teams abroad and in the HQ · High level of communication and reporting · Excellent communications skills in English (read and write) Qualifications.
· BSc/BA degree or equivalent work experience.
· 5+ years of experience as a customer support/services engineer · International work experience and cultural awareness an advantage · Experience with global support organizations working with support teams abroad
Detalhes da oferta
- Coberon Chronos Consulting
- Em todo o Brasil
- Indeterminado - Indeterminado
- Indeterminado
- 09/10/2024
- 07/01/2025
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