TECHNICAL ARCHITECT

Technical Architect - Job Description This role specifically focuses on our Managed Services team. Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize, and maintain their use of Zendesk products as their businesses grow and evolve. We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality. Responsibilities: Seek to understand our current & prospective customers needs and lead technically oriented customer conversations. Work collaboratively with Consultant, Support and Account Management teams to position, present and validate implementation solutions to our actual & prospective customers. Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers. Provide feedback and prototype ideas from the field to influence product development. Design, POC and present technical solutions for customer use cases. Suggest validated workarounds to fill product gaps. Lead highly technical discussions on a broad variety of technologies. Requirements: Bachelor''s Degree (or equivalent experience) and 1-2+ years of experience delivering consulting services and/or programming experience with languages like Ruby, Python, Java, C#, or JavaScript. Excellent analytical skills, including the ability to meet a business requirement with a technical solution. Strong solution scoping abilities, using our existing solution and influencing new product development. Experience with RESTful APIs, and experience developing applications on the backend (servers and databases) as well as the client side (Android, Web, iOS, etc). Experience developing, selling, or supporting SaaS applications. High energy, passion and positivity - you are someone who sincerely enjoys presenting to and interacting with customers. Experience in a broad variety of technical concepts (web development, web sockets, mobile development, backend development, automation). Strong communication skills. English proficiency is required. Nice to Have: Experience in global teams. Proficiency in Spanish. Familiarity with a backend programming language (Ruby, Python, C#, etc. ). Hands-on experience with Zendesk products, implementations, configuration, Apps Framework, and SSO. Zendesk Administrator Certification. Zendesk App Developer 1 Certification. Where We Work Zendesk is not your average tech company. We have all the stuff youd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesand we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. #J-18808-Ljbffr