SUPPORT SPECIALIST - ONBOARDING
Descrição da oferta de emprego
At edrone, we are looking for individuals who will join our Customer Care team as Onboarding Specialists with a passion for the task.
Sounds interesting? Keep reading!
What we can offer you:
Joining a fantastic team passionate about building customer relationships and tools that support development in this field
Training to prepare you for the role
Working with international eCommerce company based in Poland
Significant decision-making autonomy, and a real impact on the company's appearance your opinion matters to us!
Working in our office in São José dos Campos SP in a hybrid work model
Competitive salary and benefits, with CLT Contract (3.300 - 4.000 gross)
Food voucher;
Transportation voucher or home office assistance;
Gympass for you and your family;
Health and dental insurance;
English lessons;
Gift on your birthday;
Personal counseling with Mindgram including the option of participating in free psychotherapeutic visits;
What your typical day will look like:
Providing support and customer service, initiating the onboarding process and assisting customers in independently implementing the system.
Motivating customers to implement the system after signing the contract, ensuring a positive perception of the tool, and resolving technical issues during onboarding.
Supervising the integration of new customers, maintaining the efficiency of the onboarding process, and managing customer information in this process.
Supporting customers through various communication channels, investigating the reasons for customer departures during onboarding, and ensuring a smooth transition to other Customer Care departments after the implementation is completed.
Collecting customer feedback on the product and reporting monthly goal achievements
Training new members on handling the onboarding process.
This role is perfect for you if:
You have experience and enjoy working with customers, and building relationships with them is second nature to you
English speaker, as an international company you will be in contact with english constantly
You are not afraid of new challenges, and your energy and proactive approach make no task daunting!
A lot is happening here, so if you work well under time pressure while maintaining calmness and effectiveness, we will definitely get along!
You can work independently and are not afraid to take responsibility for your actions - ownership is key to our success!
Continuous development and improving qualifications are an integral part of your life - we care about you being able to grow with us every day!
Your strengths include a basic understanding of marketing or an interest in eCommerce, and the world of trends and innovations is a natural environment for you
Additionally, we appreciate if:
You have previous experience in e-commerce or marketing - if you don't, it's not a problem!
You have previous experience with B2B clients
Detalhes da oferta
- Edrone Brasil Tecnologia LTDA
- Indeterminado
- 18/10/2024
- 16/01/2025
Do you dream of launching your career in it, but need some experience to get started? do you believe that communication is your strong suit? do you think that customers deserve more than just support? are you willing to go above and beyond to help them succeed? we've got a match! we are looking for a......
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